OLUWASANMI PIUS OLUKANNI
Saggart,Ireland
Summary
Highly skilled professional with expertise in time management, customer service, and communication skills. Proficient in computer skills and interpersonal communication, with a strong ability to work as part of a team. Experienced in developing effective marketing strategies to drive business growth. Committed to leveraging these competencies to achieve career goals and contribute to organisational success.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
International Breweries Plc
Jos
03.2013 - 12.2022
- Maintained up to date knowledge of products and services
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing
- Worked to address all customer concerns in a timely and effective manner
- Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic
- Developed successful tactics to sell products and services to customers
- Worked to understand the needs of each customer
Customer Service Representative
Golden Tulip Hotels
Lagos
04.2013 - 03.2017
- Greeted customers with enthusiasm and a delightful and helpful attitude
- Provided guests and potential guests with up-to-date information about hotel and promotional offerings
- Effectively sold rooms to walk-in customers
- Responded to guest complaints in a professional and effective way
- Processed payments and informed hotel staff of room status and availability
- Provided superiors with work logs, demonstrating accountability
Retail Assistant
Slymonay Fashion House and Boutique
Lagos
10.2010 - 04.2013
- Monitor stock levels to facilitate restocking and replenishment of emptying shelves
- Provide customers with information on product pricing, features, and availability
- Consolidate, analyses, and summarize expenses to maintain accurate record of sales expenditure
- Ensure work area including shelves and aisles are neat and tidy
- Oversee the arrangement of window displays, shelves, and counters on a store floor
- Maintain an up-to-date knowledge of product features and sales promotion
Education
Masters - International Business and Marketing
De Montfort University
01.2023 - 05.2023
Bachelor’s Degree - Marketing
University of Jos
08.2003 - 05.2009
High School leaving certificate - undefined
Ilesa Grammar School
Ilesha, Osun State 09.1994 - 06.2000
Skills
- Time management
- Customer Service
- Communication Skills
- Computer Skills
- Interpersonal Communication Skills
- Marketing Strategies
- Ability to work as team
Certification
- Cybersecurity awareness
- Facing confrontation in customer service
- Dignity at Work (Revised 2022)
- Effective team communication
- Performance achievement skills
- Working in diverse team
- Inclusive communication at work
- Wellness workshop
- Being an effective team member
- Manual handling
- Managing Pressure and Stress to Optimize Your Performance
- Security Guarding Skills
Custom
- Mr Wale Alaka, Sales Manager, International Breweries Plc, 08037364387
- Mr Ahmed Dhurstan, Manager, Slymonay Fashion House, 07054325145
Timeline
Masters - International Business and Marketing
De Montfort University
01.2023 - 05.2023
Customer Service Representative
Golden Tulip Hotels
04.2013 - 03.2017
Customer Service Representative
International Breweries Plc
03.2013 - 12.2022
Retail Assistant
Slymonay Fashion House and Boutique
10.2010 - 04.2013
Bachelor’s Degree - Marketing
University of Jos
08.2003 - 05.2009
High School leaving certificate - undefined
Ilesa Grammar School
09.1994 - 06.2000
- Cybersecurity awareness
- Facing confrontation in customer service
- Dignity at Work (Revised 2022)
- Effective team communication
- Performance achievement skills
- Working in diverse team
- Inclusive communication at work
- Wellness workshop
- Being an effective team member
- Manual handling
- Managing Pressure and Stress to Optimize Your Performance
- Security Guarding Skills
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