Oluwamotemi Soetan
Drogheda
Summary
Recent graduate with excellent research, technical, and problem-solving skills, a strong work ethic, and effective communication skills. Detail-oriented and able to learn new concepts quickly. Eager to apply acquired knowledge to real-world experiences, with a strong willingness to learn. Eager to contribute to a dynamic team and support organizational goals. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Dedicated and adaptable professional with a proactive attitude. I am experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Ambassador
university of kent
Gillingham
09.2022 - 06.2024
- Recruited new volunteers for the student ambassador program
- Collected feedback from current students about their experience at the university.
- Managed registration process for new students during orientation sessions.
- Created content for social media platforms like Facebook, Twitter and Instagram highlighting student experiences on campus.
- Worked with other student ambassadors to plan, organize and evaluate programming to meet student needs.
- Served as a liaison between the student body and university administration, voicing student needs and suggestions.
Waitress
Rhubarb Hospitality
London
03.2024 - 05.2024
- Demonstrated knowledge of wine selection, pairings, vintages.
- Assisted other wait staff members in times of heavy customer traffic.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Participated in team meetings to discuss new menu items or changes in policy.
- Greeted customers and provided menus.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Served alcoholic beverages responsibly in accordance with state laws.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Explained menu items, describing ingredients and cooking methods upon request.
customer service representative
Teleperformance
05.2023 - 10.2023
- Handling Customer Inquiries: Responding to customer inquiries, requests, and complaints via phone.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Supported sales team members to drive growth and development.
General Operative
Nature's Best
07.2021 - 09.2021
- Performed assigned tasks accurately and swiftly, including picking, packing, and warehouse cleaning.
- Cleaned up work area at end of shift to maintain safe working environment.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Undergraduate Criminology and Criminal Justice - BA [Hons] Criminal Justice And Criminology
University of Kent
07-2024
Foundation/ Pre-University Degree (merits) Law and Criminology -
Drogheda Institute of Further Education
06-2020
High School Diploma -
St Oliver's Community College
Drogheda, LH06-2019
Skills
- Customer service
- Outsourcing
- Salesforce
- Zendesk
- DocuSign
- Zoom
- Citrix
- Safe Food Handling
- Guest Relations Management
- Menu Memorization
- Team Collaboration
- Service prioritization
- Upselling
- Point of Sale (POS) system operations
- Sales Techniques
- Compliance standards
- Food Running
- Wine Pairings
- Complaint resolution
- High-volume dining
- Regulatory Compliance
- Data Collection
- Data Entry
- Scheduling
- Information Security
- Inbound and Outbound Calling
- Adaptive team player
- Microsoft Office Suite
- Call Center Operations
- Professional telephone demeanor
- Report creation
- Administrative Support
- Researching
- Proofreading
- High-energy attitude
- Product Education
- Microsoft PowerPoint
- CRM Software
- Microsoft Outlook
- Minute Taking
- Active Listening
Certification
- first aid
- Basic life support
Timeline
Waitress
Rhubarb Hospitality
03.2024 - 05.2024
customer service representative
Teleperformance
05.2023 - 10.2023
Student Ambassador
university of kent
09.2022 - 06.2024
General Operative
Nature's Best
07.2021 - 09.2021
Undergraduate Criminology and Criminal Justice - BA [Hons] Criminal Justice And Criminology
University of Kent
Foundation/ Pre-University Degree (merits) Law and Criminology -
Drogheda Institute of Further Education
High School Diploma -
St Oliver's Community College
Similar Profiles
Pranjal BachaniPranjal Bachani
Food and beverage assistant at University of KentFood and beverage assistant at University of Kent
Khusbu AngdembeKhusbu Angdembe
Event & Arrivals Hub Assistant at University of KentEvent & Arrivals Hub Assistant at University of Kent
YVONNE MWANGIYVONNE MWANGI
Foods and Beverage Assistant at University of KentFoods and Beverage Assistant at University of Kent