Olutimilehin Adebolu
DUBLIN
Summary
Professional Sales Executive with 5 years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Customer-oriented sales professional with 5 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions .
Overview
6
6
years of professional experience
Work History
Sales Executive
Motivalogic Academy
DUBLIN, Ireland
03.2018 - Current
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Negotiated contracts with clients on behalf of the company.
- Identified new potential markets and developed plans for targeting them.
- Trained junior sales staff on techniques for improving customer service experience.
- Attended industry events to build relationships with key contacts in the field.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Researched industry news and developments to gain insights into customer preferences.
- Generated reports summarizing sales performance metrics and presented findings to management team.
- Provided technical support during product demonstrations at client sites.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Developed pricing strategies that maximized profits while remaining competitive in the market.
- Collaborated with internal teams such as marketing, engineering, finance, operations., to ensure successful execution of projects.
- Implemented processes for cross-selling products or services based on customer needs.
- Gathered data from surveys conducted among customers in order to determine areas of improvement.
- Organized promotional activities such as trade shows or webinars aimed at increasing brand awareness.
- Initiated contact with prospects via email campaigns or cold calls in order to generate leads.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Contacted current and potential clients to promote products and services.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Identified product or service improvements by remaining current on industry trends, market activities and competitors.
- Contacted existing customers or clients to gather testimonials and evidence to support sales proposals.
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
- Communicated regularly with territory and regional managers for daily support and strategic planning.
- Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships.
- Gauged client and customer interests and needs with surveys and networking techniques.
Senior Product Manager
Mastercard
DUBLIN, Ireland
10.2022 - 10.2023
- Developed comprehensive product roadmaps to ensure alignment with business goals and customer needs.
- Identified market trends, gathered customer feedback and analyzed competitive landscape to develop new product ideas.
- Collaborated cross-functionally with engineering, design, marketing, sales and operations teams to define requirements for new products.
- Designed experiments to test new features or changes in user experience.
- Conducted usability tests to identify areas of improvement in existing products.
- Defined success criteria for each feature release and monitored results post-launch.
- Established processes for gathering customer feedback on existing products to inform future iterations.
- Analyzed user data to uncover insights about how customers interact with products and make decisions about what features should be prioritized.
- Worked closely with developers throughout the software development lifecycle to ensure successful delivery of products.
- Partnered with sales and marketing teams to devise pricing models, messaging and sales collateral.
- Collaborated with customers, partners and internal teams to drive product vision and project prioritization.
- Coordinated with engineering staff to determine best technical implementation methods and schedule.
- Spearheaded new product development and enhanced existing products.
- Increased new client acquisition 50% over previous quarter.
- Conferred with advertising managers to develop and implement marketing plans.
- Recommended product changes to enhance customer interest and maximize sales.
- Ensured compliance with relevant regulations such as GDPR when developing or releasing new products or features.
- Participated in product demos at trade shows or other industry events.
- Provided guidance on best practices related to user interface design, usability testing and analytics tracking.
- Maintained relationships with third-party vendors providing technology solutions necessary for launching new products or services.
- Reviewed code commits regularly to ensure they meet quality standards prior to deployment.
Customer Support Analyst
Telus International
DUBLIN, Ireland
06.2021 - 09.2021
- Provided technical assistance to customers via email.
- Identified customer needs and provided solutions in a timely manner.
- Resolved customer complaints and inquiries professionally.
- Documented customer interactions in the company's CRM system.
- Assisted customers with product installation, setup, and troubleshooting issues.
- Responded promptly to customer inquiries regarding products or services.
- Analyzed customer feedback to identify areas of improvement in the service process.
- Created training materials for new employees on how to handle customer support requests.
- Trained new employees on best practices when handling customer inquiries or complaints.
- Collaborated with other departments such as marketing, sales, and IT to ensure successful resolution of complex problems.
- Assisted with developing policies and procedures related to providing excellent customer support.
- Ensured compliance with all applicable laws, regulations, and industry standards pertaining to the provision of superior service.
- Conducted regular reviews of existing processes and procedures related to customer support operations.
- Prepared weekly reports detailing performance metrics including response time, issue resolution rates.
- Provided input into designing improved workflows that streamline the process of resolving customer queries quickly and efficiently.
- Troubleshot, resolved or escalated technical issues based on individual customers' needs.
- Followed up on outstanding technical concerns to affect timely resolutions and restore customer confidence.
- Maintained positive working relationship with fellow staff and management.
Education
MBA - Project Management
DUBLIN BUSINESS SCHOOL
Dublin, Ireland10.2020
Bachelor of Science - Accounting
BOWEN UNIVERSITY
IWO, OSUN STATE. NIGERIA07.2011
Skills
- Business Networking
- Professional Networking
- Lead Prospecting
- Market Trends Understanding
- Sales and Market Development
- Project Management
- Territory Management
- Sales Forecasting
- Interpersonal and Written Communication
- Data Analysis
- Networking
- Trend Analysis
- Account Servicing
- Sales Team Leadership
- Persuasive Selling
- Public Speaking
- Client Development
- Lead Generation
Languages
Yoruba
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Senior Product Manager
Mastercard
10.2022 - 10.2023
Customer Support Analyst
Telus International
06.2021 - 09.2021
Sales Executive
Motivalogic Academy
03.2018 - Current
MBA - Project Management
DUBLIN BUSINESS SCHOOL
Bachelor of Science - Accounting
BOWEN UNIVERSITY
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