Olumuyiwa (Olu) Ilori
Dublin,Dublin
Summary
As an experienced IT Professional service Implementation consultant, I bring a set of talents that I believe will be valuable to your company.
I honed my abilities in consulting and implementation methodologies and IT knowledge providing a solid foundation for the position.
My collaboration, people-centric nature and eagerness to please have afforded me excellent customer service skills. I am excited to contribute my strengths and proficiency in IT professional Service consulting. As an extroverted and personable communicator with a proven track record in consulting services my focus on building strong professional relationships has been a valuable asset throughout my career.
Please review my CV for an in-depth view of my work history. I would I will be most obliged if considered for an interview to discuss how I can fit into the role advertised
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
IT Implementation Service Consultant
Kaseya Limited
Dublin, Dublin
11.2012 - Current
- Created service-level agreement for IT operational functions and help desk operations
- Navigated multiple application-specific interfaces to carry out analysis.
- Facilitated system expansion, modification and updates.
- Assessed processes, procedures and work practices for strengths and weaknesses.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements
- Collaborated with fellow engineers to evaluate software and hardware interfaces using various IT tools (Azure, Okta, Api, Active Directory, MyIT Process for IT Compliance
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns
- Consulted with engineering team members to determine system loads and develop improvement plans
- Lead planning and/or implementation of projects, participating in design and/or testing phases
- Interact with potential customers to keep projects on plan and within scope
- Create test cases and User Acceptance Test scenarios while following Kaseya QA methodologies
- Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards
- Troubleshot Partner production environment issues to achieve architecture compatibility
- Met architecture compatibility and guidelines through effective troubleshooting
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Tailored solutions to meet specific business requirements by working with available infrastructure and time and budget constraints.
- Supported implementation of company-wide technological changes and updates.
- Installed, tested ad integrated software products.
- Modified current systems to enhance workflows and meet new needs.
IT Support Specialist
Enable Ireland IT Services
Dublin
09.2012 - 12.2012
- Created help desk tickets, troubleshot and resolved desktop issues
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Offered new customers training to reduce frustration and improve customer satisfaction
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Managed backup and recovery of data assets to safeguard system availability
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes
- Promoted efficiency among departments with prompt resolution of system issues
- Translated complex technical issues into digestible language for non-technical users
- Configured hardware and granted system permissions to new employees.
Education
CompTIA A+ And Networking, CCNA -
Institute of Technology Blanchardstown
02.2013 - 2013
Diploma in Web Technologies (HETAC):Web Technology: Web Technologies - undefined
National College of Ireland Dublin
02.2011 - 05.2012
Prince2: Project Management - undefined
SureSkills Dublin
03.2012 - 05.2012
Skills
- Information Technology
- Infrastructure
- Systems Architecture Analysis
- Requirements analysis and design phases
- Wide Area Networking
- Multi-Site Hardware Deployment
- Project Management
- Project lifecycle management
- Dependable and Responsible
- Self-Motivated
- Windows Operating Systems
- Active Directory
- Networking
- SAML
- Otka
- Reset Api (Postman) IT Compliance
- Cloud services (SAAS) Networking
- Salesforce
- Analytical Reasoning
- Negotiation and Persuasion
- Teamwork
- Commercial awareness
- People and time Management
- Positive attitude
- Strong communication
- Self management
- Willingness to learn
- Resilience and adaptability
- IT best practices
- Professional services
- Problem-solving
- Communication skills
- Team building
- Strategic Planning
- Knowledge of [Software]
- Programme development
- Resourcefulness
Custom
- Volunteering and community involvement
- Photography
- Travel
Affiliations
- Travelling, Music, food enthusiast
Timeline
CompTIA A+ And Networking, CCNA -
Institute of Technology Blanchardstown
02.2013 - 2013
IT Implementation Service Consultant
Kaseya Limited
11.2012 - Current
IT Support Specialist
Enable Ireland IT Services
09.2012 - 12.2012
Prince2: Project Management - undefined
SureSkills Dublin
03.2012 - 05.2012
Diploma in Web Technologies (HETAC):Web Technology: Web Technologies - undefined
National College of Ireland Dublin
02.2011 - 05.2012
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