Olukanyinsola Olawale Short Form Ola Olawale
Cybersecurity Customer Success Manager
Dublin,L
Summary
Dynamic and results-oriented professional seeking opportunities in customer service or cybersecurity compliance where I can leverage my skills and experience to contribute to the success of the organization.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Cybersecurity Policy and Compliance Analyst
Fast Link Communications
03.2020 - 01.2023
- Assisted in conducting risk assessments and vulnerability scans to identify security threats
- Contributed to development and implementation of cybersecurity policies and procedures
- Participated in security awareness training sessions for employees
- Assisted in evaluation of security controls to ensure compliance with regulatory requirements
- Evaluate cybersecurity posture of vendors and third-party service providers.
- Develop and maintain policies and procedures for managing vendor and third-party risk effectively.
- Monitor compliance with cybersecurity policies and procedures across organization.
- Implement tools and processes to track and report on policy compliance metrics.
Customer Service Representative
Swipe
11.2013 - 01.2018
- Tracked customer service cases and updated service software with customer information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed and updated databases to handle customer data.
- Responded to customer inquiries via phone, email, and chat in timely and professional manner
- Handled and resolved customer complaints and issues, ensuring customer satisfaction
- Maintained accurate records of customer interactions and transactions in th CRM system
- Collaborated with other departments to escalate complex issues and provide solutions
Education
Bachelor of Science - Economics
Ekiti State University
Ado Ekiti 04.2001 -
Skills
Certification
Network Security (ISC2)
Timeline
Network Security (ISC2)
09-2023
Security Operations (ISC2)
09-2023
Access Control Concept (ISC2)
08-2023
Security Principles (ISC2)
08-2023
Incident Response, BC, and DR Concepts (ISC2)
08-2023
Cybersecurity Policy and Compliance Analyst
Fast Link Communications
03.2020 - 01.2023
Customer Service Representative
Swipe
11.2013 - 01.2018
Bachelor of Science - Economics
Ekiti State University
04.2001 -
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