Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olukanyinsola Olawale Short Form Ola Olawale

Cybersecurity Customer Success Manager
Dublin,L

Summary

Dynamic and results-oriented professional seeking opportunities in customer service or cybersecurity compliance where I can leverage my skills and experience to contribute to the success of the organization.

Overview

9
9
years of professional experience
5
5
Certifications

Work History

Cybersecurity Policy and Compliance Analyst

Fast Link Communications
03.2020 - 01.2023
  • Assisted in conducting risk assessments and vulnerability scans to identify security threats
  • Contributed to development and implementation of cybersecurity policies and procedures
  • Participated in security awareness training sessions for employees
  • Assisted in evaluation of security controls to ensure compliance with regulatory requirements
  • Evaluate cybersecurity posture of vendors and third-party service providers.
  • Develop and maintain policies and procedures for managing vendor and third-party risk effectively.
  • Monitor compliance with cybersecurity policies and procedures across organization.
  • Implement tools and processes to track and report on policy compliance metrics.

Customer Service Representative

Swipe
11.2013 - 01.2018
  • Tracked customer service cases and updated service software with customer information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Developed and updated databases to handle customer data.
  • Responded to customer inquiries via phone, email, and chat in timely and professional manner
  • Handled and resolved customer complaints and issues, ensuring customer satisfaction
  • Maintained accurate records of customer interactions and transactions in th CRM system
  • Collaborated with other departments to escalate complex issues and provide solutions

Education

Bachelor of Science - Economics

Ekiti State University
Ado Ekiti
04.2001 -

Skills

  • Knowledge of cybersecurity principles and best practices
  • Familiarity with compliance frameworks such as ISO 27001, NIST, and GDPR
  • Experience with conducting risk assessments and vulnerability scans
  • Ability to analyze security policies and procedures for compliance
  • Proficiency in using cybersecurity tools and software

    • Customer Service:

  • Strong communication skills, both verbal and written
  • Ability to handle customer inquiries and complaints effectively
  • Proficient in using CRM software to manage customer interactions
  • Excellent problem-solving skills
  • Ability to work well under pressure and in a fast-paced environment

    • Technical Skills:

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Familiarity with ticketing systems such as Servicenow
  • Basic understanding of network protocols and technologies

    • Certification

    Network Security (ISC2)

    Timeline

    Network Security (ISC2)

    09-2023

    Security Operations (ISC2)

    09-2023

    Access Control Concept (ISC2)

    08-2023

    Security Principles (ISC2)

    08-2023

    Incident Response, BC, and DR Concepts (ISC2)

    08-2023

    Cybersecurity Policy and Compliance Analyst

    Fast Link Communications
    03.2020 - 01.2023

    Customer Service Representative

    Swipe
    11.2013 - 01.2018

    Bachelor of Science - Economics

    Ekiti State University
    04.2001 -

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    Olukanyinsola Olawale Short Form Ola OlawaleCybersecurity Customer Success Manager