Oliwia Machowska
Killarney,Co. Kerry
Summary
Customer Success and Account Management professional with experience managing multiple client relationships in fast-paced, high-expectation environments. Proven at understanding client needs, coordinating internal teams, and delivering consistent value to drive client satisfaction and long-term partnerships. Confident communicator with strong organisational and negotiation skills with a customer-first mindset.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Senior Customer Success Associate
FOCAL FACT
03.2024 - 06.2026
- Managed multiple concurrent client accounts, acting as the primary point of contact from request through delivery.
- Consistently exceeded KPIs, hitting 135% in 2024 and 140% in 2025.
- Partnered with clients to understand objectives and deliver tailored solutions within tight deadlines.
- Responded to urgent client needs, consistently delivering high-quality outcomes within hours when required.
- Collaborated cross-functionally to refine project criteria and improve overall client satisfaction.
- Recognised for reliability, strong negotiation skills, responsiveness, and maintaining strong client relationships in a high-pressure environment.
Customer Success & Research Associate
FOCAL FACT
06.2023 - 02.2024
- Supported ongoing client engagements by identifying and coordinating with relevant industry experts.
- Managed outreach, scheduling, and ongoing client communication across multiple accounts.
- Ensured consistent service quality through strong organisation, responsiveness, and attention to detail.
Waitress / Host
STONECHAT RESTAURANT
01.2018 - 01.2024
- Delivered high-quality service in a fast-paced, customer-facing environment.
- Managed guest expectations, resolved issues, and maintained a calm, professional approach under pressure.
- Trusted with hosting duties and occasional supervisory responsibilities.
Clerical Officer
KERRY COUNTY COUNCIL
02.2022 - 08.2022
- Managed reception, document handling, and daily administrative support for councillors and executives.
- Assisted with Freedom of Information updates and policy documentation.
- Helped maintain GDPR compliance and updated public-facing materials.
Education
BA - Sociology with Digital Media and Communications
University of Limerick
09.2020 - 05.2024
Sociology: Applied Psychology
Kerry College
09.2019 - 05.2020
Skills
- Client & Account Management
- Client relationship management
- Stakeholder communication
- Needs discovery & expectation management
- Account coordination across teams
- Negotiation & issue resolution
- Problem-solving under pressure
- High-volume account handling
- Delivery & Commercial Skills
- Prioritisation in fast-paced environments
- Client Management Systems: Inex platform (expert engagement & client tracking), internal CRM/database tools
- Strong organisation & time management
- Client servicing
- Conflict Resolution
LANGUAGES
English
Polish
References
References available upon request.
Timeline
Senior Customer Success Associate
FOCAL FACT
03.2024 - 06.2026
Customer Success & Research Associate
FOCAL FACT
06.2023 - 02.2024
Clerical Officer
KERRY COUNTY COUNCIL
02.2022 - 08.2022
BA - Sociology with Digital Media and Communications
University of Limerick
09.2020 - 05.2024
Sociology: Applied Psychology
Kerry College
09.2019 - 05.2020
Waitress / Host
STONECHAT RESTAURANT
01.2018 - 01.2024