Olivia Murphy
Lusk,Co Dublin
Summary
A self motivated person with experience in Administration, Sales, Customer Services and Training. Proactive, with excellent communication and problem solving skills, able to work on own initiative, and have a strong work ethic. Organised and dependable, with a friendly and approachable manner.
Overview
18
18
years of professional experience
Work history
Administrator/Receptionist
Rush Community Centre
Rush Co Dublin
2012.11 - 2013.07
- Managed external queries, engaging with clients face-to-face, by phone and through email.
- Provided administrative support to team members
- Created records and correspondence
- Managed office supply inventory
- Prioritised and streamlined tasks
- Managed bookings and financial transactions for room hire
Administrator/Receptionist
The Seal Sanctuary
Balbriggan Co Dublin
2011.10 - 2012.05
- Managed incoming calls regarding distressed seals, providing timely and efficient assistance
- Handled full range of administrative tasks for the charity, including membership and applying for grants
- Coordinated seal adoption materials and associated documentation
- Maximised revenue potential for the charity by organising collection days and fundraising
- Handled and resolved maintenance issues promptly
Training and Human Resources Manager
Toolin Travel
Drumcondra Dublin 9
1995.11 - 2009.06
- Developed Training manual for new employees
- Gained valuable experience in Management and problem solving
- Devising new and effective Company Incentive Schemes – these reduced absenteeism and increased productivity
- Prepared and advertised job postings in local and national press to support hiring processes
- Interviewing Candidates and checking references
- Developed job descriptions and employment agreements
- Maintained regular communication with branch offices to streamline operations and foster collaboration
- Liaised with schools and colleges to support recruitment and training
- Organising and conducting induction training sessions for new employees
- Coordinated training programmes and managed human resources
- Organising social activities for Management and Staff
- Implemented advanced IT systems for operational efficiency
Education
ICDL - Advanced Microsoft Systems
ECollege
Dublin 2024.11 -
Business and Secretarial certificate - Typing, shorthand, French, business
Tralee College
Tralee Co Kerry 1992.09 - 1993.06
Leaving Cert -
Presentation Secondary School
Tralee Co Kerry 1986.09 - 1992.06
Skills
- Design and delivery of training
- Recruitment and selection
- Excellent communication skills
- Proficient computer skills
- Performance Assessment
- Team Management
- Contract Negotiations
- Client / Supplier Relationship Management
Affiliations
- Zumba and reading
Timeline
ICDL - Advanced Microsoft Systems
ECollege
2024.11 -
Administrator/Receptionist
Rush Community Centre
2012.11 - 2013.07
Administrator/Receptionist
The Seal Sanctuary
2011.10 - 2012.05
Training and Human Resources Manager
Toolin Travel
1995.11 - 2009.06
Business and Secretarial certificate - Typing, shorthand, French, business
Tralee College
1992.09 - 1993.06
Leaving Cert -
Presentation Secondary School
1986.09 - 1992.06