Summary
Overview
Work History
Education
Skills
References
Timeline
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Olivia Gately

Dublin

Summary

Motivated and reliable 21-year-old currently pursuing third-level education, with a strong background in hospitality, customer service, and financial administration. Experienced in independently managing fast-paced environments, delivering excellent customer care, and handling sensitive documentation in a GDPR setting. Skilled in communication, organization, and multitasking, with a proven ability to adapt to varied professional settings. Eager to bring a proactive and professional approach to new challenges and opportunities.

Overview

5
5
years of professional experience

Work History

Barista

Tillys Coffee and Treats
Dublin
10.2022 - Current
  • Independently managed daily operations of a busy coffee shop, ensuring smooth and efficient service
  • Delivered consistently high levels of customer service, building strong relationships with regular customers
  • Promoted product sales through friendly, knowledgeable recommendations and upselling techniques
  • Trained and supported new staff members, fostering a positive and collaborative work atmosphere
  • Demonstrated reliability, initiative, and strong time-management skills in a fast-paced setting
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Listened to customer desires and needs to recommend optimal products.

Life and Pensions Advisor

Shankill Financial Services
Dublin
01.2023 - 09.2023
  • Collaborated with other departments such as underwriting or claims processing teams.
  • Provided personalized service to clients by phone, email, or in-person meetings.
  • Resolved customer issues in a timely manner while providing excellent customer service.
  • Educated clients on various types of life insurance/ pension policies available in the market.
  • Performed administrative tasks such as filing paperwork or updating databases.
  • Analysed historical data from previous years to identify trends in employee retirement benefits.
  • Prepared reports summarizing the status of all active retirement accounts.
  • Generated periodic updates on investment performance results.
  • Responded promptly to inquiries from participants regarding their account information.

Front of House Staff Member

Bombay Pantry
Dublin
12.2020 - 10.2022
  • Informed customers of daily specials and promotions available at the restaurant.
  • Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
  • Resolved customer complaints promptly and professionally.
  • Provided exceptional customer service to ensure satisfaction.
  • Demonstrated excellent communication skills while interacting with customers.

Education

Bachelor of Science - Bachelor of Science in Sociology And Social Justic

University College Dublin
Dublin
05-2027

Leaving Certificate -

St. Josephs of Cluny
Killiney, Dublin
05-2022

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Data analysis
  • Report preparation
  • Relationship building
  • Time management
  • Product knowledge
  • Communication skills
  • Adaptive and creative
  • Team player

References

References available upon request.

Timeline

Life and Pensions Advisor

Shankill Financial Services
01.2023 - 09.2023

Barista

Tillys Coffee and Treats
10.2022 - Current

Front of House Staff Member

Bombay Pantry
12.2020 - 10.2022

Bachelor of Science - Bachelor of Science in Sociology And Social Justic

University College Dublin

Leaving Certificate -

St. Josephs of Cluny

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Olivia Gately