Olivia Anderson
Summary
Knowledgeable cashier, coach, and camp counselor with solid background in customer service, positive youth development, and role model skills. Proven ability to manage a positive attitude in all roles/positions, while being an efficient problem solver. Demonstrated strength in communication skills, reliability and building positive relationships.
Overview
4
4
years of professional experience
Work History
Cashier
Sportsman and Ski Haus
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Communicated efficiently with coworkers and my boss about conflicts and schedule requests
- Responded professionally and respectfully to unhappy customers
- Recommended alternative options if needed to the best of my knowledge
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Recreational Aide
Kalispell Parks and Recreation
03.2022 - 10.2024
- Achieved high levels of participant retention by providing consistent support, encouragement, and motivation during activities.
- Improved overall safety standards within the facility by promptly identifying potential hazards and implementing appropriate solutions.
- Collaborated with other staff members to develop engaging, age-appropriate programming for various groups.
- Promoted a safe environment for all participants by maintaining clean facilities and ensuring proper use of equipment.
- Provided exceptional customer service to parents, addressing any concerns or questions regarding program structure or scheduling.
- Encouraged teamwork and cooperation among program attendees through structured team-building exercises designed for social development.
- Supported a positive atmosphere by fostering strong relationships with community members and parents through regular communication and feedback sessions.
- Assisted in training and mentoring new staff members, sharing valuable experiences and promoting a cohesive team environment.
- Performed light custodial duties to provide clean and inviting facilities.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Kept athletic and games equipment and facilities organized and maintained.
- Monitored participation in recreational activities to provide assistance to participants.
Volleyball and Basketball Camp Coach (volunteer)
Glacier High School
06.2021 - 06.2024
- Enhanced team skills by conducting daily training sessions focused on fundamental techniques.
- Developed game strategies for improving team performance and achieving success.
- Improved physical conditioning with personalized fitness plans for each player.
- Fostered positive team environment, encouraging sportsmanship and teamwork among participants.
- Guided players in mastering techniques to elevate their individual performance.
- Encouraged player growth by offering constructive feedback and tailored coaching.
- Enhanced game understanding by teaching advanced tactics and plays.
- Developed future leaders within the camp setting, encouraging responsibility and accountability among participants.
- Mentored assistant coaches in effective coaching methods to ensure consistency across all teams at the camp.
- Encouraged parent involvement in their child''s athletic development with regular updates on progress.
- Acted as positive role model for team participants and in community.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Offered constructive feedback to the players to help reach goals.
- Worked with a variety of age groups
- Collaborated with the camp leaders, as well as my peers who volunteered as well
Camp Counselor
Kalispell Parks and Recreation
06.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
- Strengthened parental trust and satisfaction through regular, detailed communication regarding campers' well-being and progress.
- Adapted quickly to varying situations at camp while maintaining composure under pressure.
- Coordinated daily schedules for campers, ensuring a balance of structured activities and free time throughout the day.
- Adapted to different opinions and strategies of other employees
- Clearly communicated with my employer and employees with any conflict that occurred
Education
High School Diploma -
Glacier High School
Glacier High School 05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Customer relations
- POS system operations
- Clear communication
- Safety awareness
- Role modeling
- Activity planning
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking Abilities
- Active listening
- Outdoor education
- Time management
- Decision-making
- Verbal and written communication
- Adaptability and flexibility
- Professionalism
Accomplishments
- Trained and mentored new employees.
- Active member of the Nation Honor Society, Spanish Club and DECA
- Earned a total of 3 Varsity letters in volleyball and basketball
- Member of the National Honors Society for 2 years
Languages
Spanish
Limited Working
Timeline
Cashier
Sportsman and Ski Haus
06.2024 - Current
Recreational Aide
Kalispell Parks and Recreation
03.2022 - 10.2024
Volleyball and Basketball Camp Coach (volunteer)
Glacier High School
06.2021 - 06.2024
Camp Counselor
Kalispell Parks and Recreation
06.2021 - 08.2021
High School Diploma -
Glacier High School
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