Oliver Fitzpatrick
Clogheen,Cork
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. I am thorough and detail-oriented in following procedures. Proficient in promoting positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer service representative
Dwyers Electrical
Cork, Cork
08.2024 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
Sales assistant
Supervalu
Tower, Cork
01.2022 - 08.2024
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
Sales Assistant
Fitzgeralds Menswear
Cork, County Cork
10.2021 - 12.2021
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
Bachelors degree - Finance
University College Cork
Cork 08/2024 -
Skills
- Sales techniques mastery
- Effective verbal articulation
- Time management prowess
- Patience under pressure
- Familiarity with company policies
- Rapport-Building techniques
Affiliations
- Taekwondo
- Stocks and cryptocurrency
- Music
- Weight-lifting
Languages
English
Native
French
Upper intermediate
References
References available upon request.
Timeline
Customer service representative
Dwyers Electrical
08.2024 - Current
Sales assistant
Supervalu
01.2022 - 08.2024
Sales Assistant
Fitzgeralds Menswear
10.2021 - 12.2021
Bachelors degree - Finance
University College Cork
08/2024 -
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