Oksana Myrhorodska
Project Manager
Sligo Town,Co Sligo
Summary
Experienced manager with expertise in brand development and marketing. Uses innate influence and negotiation skills to increase brand exposure. Builds positive, productive staff and client relationships for maximised performance and profit.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Copywriter, Content Manager, Project Manager,
IT companies, online platforms, educational portal
Zaporizhzhya, Ukraine
08.2012 - 02.2022
- Produced original, creative content for promotional advertisements and marketing materials.
- Owned all phases of client projects from planning to on-time completion of quality deliverables.
- Monitored competitor activities, consumer behavior and industry trends to enhance new and existing copy.
Customer Support Officer, Banking Manager
Privat Bank, Industrialbank, VTB Bank
Zaporizhzhya, Ukraine
04.2002 - 02.2018
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Education
QQI level 5 - EBusiness
09.2022 - 05.2023
QQI level 6 - Tourism and Business
09.2023 -
Skills
- Marketing communications expertise
- Social media strategy
- SEO best practices
- Unique content creation
- Marketing and advertising strategies
- Customer service
- Brand copywriting
- Copywriting abilities
- Technology integration
- Training and development
- Financial administration
- Business development
- Hiring and training
- Analytical problem solving
- Market research expertise
Languages
English
Upper intermediate
Russian
Native
Ukrainian
Native
Interests
I like sports activities: skiing, swimming, dancing, fitness.
Timeline
Sligo College of Further Education - QQI level 6, Tourism and Business
09.2023 -
Jesus & Mary Secondary School PLC Courses - QQI level 5, EBusiness
09.2022 - 05.2023
Copywriter, Content Manager, Project Manager, - IT companies, online platforms, educational portal
08.2012 - 02.2022
Customer Support Officer, Banking Manager - Privat Bank, Industrialbank, VTB Bank
04.2002 - 02.2018
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