Oksana Mihailova
Swords,Ireland
Summary
Detail-oriented Cashier experienced in retail operations and customer service. Achieved positive customer experiences through effective cash handling, payment processing, and digital cash register operation. Focused on maintaining professional checkout environments while delivering accurate transaction management and fostering positive customer interactions.
Overview
26
26
years of professional experience
Work history
Cashier
Tesco
Swords, Ireland
2023.08 - Current
- Handled high volumes of transactions during holiday seasons efficiently.
- Processed payments swiftly for improved customer experience.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Assisted customers with enquiries to enhance their shopping experience.
- Collaborated closely with store management for daily operations success.
- Maintained clean and organised workspace to ensure efficient service.
- Kept checkouts areas and general store clean and orderly.
- Coordinated with team members for smooth shift transitions.
- Completed opening and closing procedures each day.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Ensured safety of packaged merchandise for customer pickup.
- Displayed and restocked merchandise by following brand guidelines.
Team Leader/Category Leader
Keelings
Dublin, Leinster
2006.02 - 2023.08
- Developed strategies for improved performance level across the team.
- Fostered a high-performing environment to drive productivity and quality.
- Streamlined workflow for a more efficient process.
- Led project coordination, resulting in timely delivery.
- Managed shift schedules to ensure adequate staffing for continuous operations. to ensure 24 and 7 operational capacity of the factory,
- Dealt with employee grievances promptly, ensured a harmonious work environment.
- Provided constructive feedback to employees for improved performance.
- Investigated quality, safety and productivity issues, implementing corrective action to prevent recurrence.
- Managed product tests to verify functionality and quality.
- Monitored machine performance, reduced unnecessary downtime in production line.
- Supervised activities of workers and enforced safety regulations.
- Directed work of labourers and specialist team members to produce quality results.
- Driven procurement transformation by streamlining processes and implementing best practices.
- Established and maintained organised working environment for team of 9-12.
- Developed manufacturing schedules to minimise equipment downtime. to minimise downtime.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Implemented safety protocols for accident reduction.
Cashier
"Kruza" dyi shop
Riga, Latvia
2005.11 - 2006.01
- Processed payments swiftly for improved customer experience.
- Used Point of Sale system efficiently, speeding up transactions.
- Resolved customer complaints professionally leading to higher retention rates.
- Assisted customers with enquiries to enhance their shopping experience.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Packaged customer items carefully, ensuring merchandise safety.
- Maintained clean and organised workspace to ensure efficient service.
- Trained new cashiers on store policies and procedures to maintain standards.
- Completed opening and closing procedures each day.
- Helped meet business needs by working extra shifts.
Bartender waiter
"skrudz" bar
Riga, Latvia
2004.04 - 2005.10
- Verified customer identification to confirm legal drinking age to ensure legal age requirements for alcohol consumption were met.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
- Collaborated with team members to provide seamless service during busy periods.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Assisted in stock control, reducing waste and ensuring availability of supplies.
- Ensured compliance with hygiene standards through routine cleaning tasks.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Assisted in menu planning offering innovative ideas based on popular preferences.
Cashier
Sia "Maxima" shop
Riga, Latvia
2000.02 - 2004.06
- Processed payments swiftly, contributing to positive customer experience.
- Used Point of Sale system efficiently, speeding up transactions.
- Assisted customers with enquiries, providing helpful information to enhance their shopping experience.
- Checked customer ID when selling age-restricted items, following store policy.
- Maintained clean and organised checkout areas, promoting a pleasant shopping environment. and general store clean and orderly.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Collaborated closely with store management for daily operations success.
- Completed opening and closing procedures each day.
- Took on additional shifts to ensure adequate coverage for operations. by working extra shifts.
- Displayed and restocked merchandise by following brand guidelines.
Education
Rigas Zolitudes gimnazija - Riga, Latvia
Rigas tehnikums - Riga, Latvia
Skills
- Cash register operation
- Payment processing
- Cash handling
- Scanning items
- Item bagging
- Receipt printing
- Barcode system use
- POS Systems
- Mathematics
- Microsoft Excel
- Customer Service
- Patience and composure
- Voucher redemptions
- Card processing
Languages
English
Fluent
Russian
Native
Croatian
Fluent
Latvian
Native
Timeline
Cashier
Tesco
2023.08 - Current
Team Leader/Category Leader
Keelings
2006.02 - 2023.08
Cashier
"Kruza" dyi shop
2005.11 - 2006.01
Bartender waiter
"skrudz" bar
2004.04 - 2005.10
Cashier
Sia "Maxima" shop
2000.02 - 2004.06
Rigas Zolitudes gimnazija - Riga, Latvia
Rigas tehnikums - Riga, Latvia