Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Oisín Rua Byrne

Swords,Ireland

Summary

  • Scheduled to complete a B.A (Hons) in International Business with a focus on finance and strategy, expected to achieve a first-class degree
  • Possesses professional working proficiency in Japanese (N2) and extensive knowledge of Japanese culture
  • Demonstrates strong customer service and interpersonal skills, making a valuable asset in roles requiring effective communication and cultural sensitivity

Overview

2026
2026
years of professional experience
5
5
years of post-secondary education

Work history

Floor Staff

Roganstown Golf and Country Club
09.2024 - 03.2025
  • Reduced Food & Beverage labour hours by 5% by implementing lean management systems
  • Assisted the creation of a new cocktail menu which reduced waste
  • Implemented Just-in-Time stock-taking & ordering systems to reduce under-ordering of stock
  • Providing high quality customer service at all times
  • Working with front of house and kitchen staff to ensure smooth operations in the restaurant and bar
  • Assisting in the set up and management of events, both private dining and larger scale events such as weddings

Wedding Coordination Staff

Intercontinental Hotel, Tokyo
02.2024 - 08.2024
  • Coordinated wedding ceremonies and related events
  • Provided high quality customer service and ensured the needs and requests of clients are met to the highest standards
  • Interpreted between clients and wedding coordinators (Japanese & English)
  • Headed an internationalisation initiative to increase interaction between foreign and Japanese guests during wedding ceremonies

Customer Service Agent

Momentum Support (Dublin Airport)
08.2021 - 05.2023
  • Implemented queuing and triage systems employed by Disney to reduce waiting times and decrease waiting times
  • Coordinated with American border security agents and airline staff to provide optimal service to passengers and to ensure high priority passengers' needs were accommodated
  • Provided a high standard of customer service and support at all times
  • Ensured the safety and security of passengers in the terminal
  • Interpreted Japanese and German when necessary

Intern

The Tenth Man - Advertising Agency
  • Created Google advertisements to increase the website traffic of clientele
  • Used Google analytics to track click-to-conversion rates
  • Planned and organised In-house wellbeing days for staff

Intern

Promozoo - Digital Marketing Agency
  • Researched and created a speaker line-up for an event attended by 10,000 people
  • Contributed to digital marketing efforts to boost online presence
  • Streamlined digital marketing campaigns by utilising Google AdWords

Education

Bachelor of Arts - International Business

Dublin City University
09.2021 - 05.2025

Exchange Programme - International Commerce & Finance

Waseda University
Tokyo, Japan
08.2023 - 08.2024

Skills

Skills Summary

  • Proficient in Microsoft Suite (Kubicle Certs in: Excel, Word, PowerPoint)
  • C, Python, HTML
  • Tableau (Data Analysis software)
  • White glove customer service
  • Google Analytics tracking

Accomplishments

  • JLPT N2 (Japanese Language Proficiency Test)
  • Fáinne Airgid (National Irish Speaking Proficiency Test)

  • ECOUNESCO Young Environmentalist Competition Finalist
  • DCU Whizzkids Programming; Python, C++
  • Trinity College Coding; Python C++
  • Gaisce- The President's Award: Bronze
  • DCU Japanese Society Public Relations Officer

Timeline

Floor Staff

Roganstown Golf and Country Club
09.2024 - 03.2025

Wedding Coordination Staff

Intercontinental Hotel, Tokyo
02.2024 - 08.2024

Exchange Programme - International Commerce & Finance

Waseda University
08.2023 - 08.2024

Bachelor of Arts - International Business

Dublin City University
09.2021 - 05.2025

Customer Service Agent

Momentum Support (Dublin Airport)
08.2021 - 05.2023

Intern

The Tenth Man - Advertising Agency

Intern

Promozoo - Digital Marketing Agency

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Oisín Rua Byrne