Oisin Patrick Hayes
Cork,Ireland
Summary
A highly skilled professional with expertise in tactful communication, customer engagement, and IT knowledge. Licensed in power boating and recipient of the bronze Gaisce Award, demonstrating a commitment to excellence and achievement. Possesses comprehensive economics understanding and mathematical economics skills, coupled with a keen awareness of current events. Career goals include leveraging these competencies to drive impactful results in a dynamic environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food service assistant in Eli Lily
Sodexo
Kinsale, County Cork
02.2024 - Current
- Performed credit handling duties, ensured accurate financial transactions.
- Cultivated friendly environment with dedicated customer service.
- Served customers efficiently during busy lunch hours to reduce waiting time. managing over 500 costumers per day.
- Assisted chefs with food preparation for more efficient service.
- Ensured compliance with health and safety regulations for safe dining experience.
- Kept kitchen equipment clean and organised, maintained optimal functionality.
Cleaner in Eli Lily
Sodexo
Kinsale, County Cork
06.2023 - 09.2023
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
Waiter bartender
Kinsale Hotel and Spa
Kinsale, County Cork
06.2021 - 06.2023
- Prepared cocktails for enriching bar's menu variety.
- Served food promptly, resulting in improved customer satisfaction.
- Took orders accurately whilst multitasking efficiently under pressure.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Implemented upselling techniques to enhance revenue generation for establishment.
- Managed cash register effectively, ensuring accurate transaction processing. Handling wedding groups of 30 plus bar-side.
- Enhanced customer experience by providing excellent service and product knowledge.
- Resolved customer complaints efficiently, maintaining positive dining atmosphere.
Waiter
The Bulman
Kinsale, County Cork
04.2022 - 05.2022
- Liaised with kitchen staff for prompt order delivery to customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered excellent customer service through friendly and polite interaction.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Remained calm under pressure, ensuring better performance during peak hours.
- Enhanced customer satisfaction by promptly attending to queries and requests. Providing costumers with memorised list of over 10 wines on the fly, as well re-memorising menu which changed daily.
Education
Bachelor of Arts - Economics/ Philosophy
University College Cork
Cork 09.2023 -
Leaving Certificate -
Kinsale Community School
Cork, County CorkSkills
- Tactful communication
- Comprehensive economics understanding
- Awareness of Current Events
- Customer engagement
- IT Knowledge
- Mathematical economics
- People Person
- Conflict Management
Accomplishments
- Employee of the month working as a waiter.
Certification
- Power Boat License
- Bronze Gaisce award
Languages
Irish
Fluent
References
References available upon request.
Timeline
Food service assistant in Eli Lily
Sodexo
02.2024 - Current
Bachelor of Arts - Economics/ Philosophy
University College Cork
09.2023 -
Cleaner in Eli Lily
Sodexo
06.2023 - 09.2023
Waiter
The Bulman
04.2022 - 05.2022
Waiter bartender
Kinsale Hotel and Spa
06.2021 - 06.2023
Leaving Certificate -
Kinsale Community School
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