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I am a hardworking individual with strong communication skills and the ability to work effectively both independently or as part of a team. I take pride in delivering excellent customer service in fast paced environments.
I am confident in handling a wide range of situations with patience and empathy.

 Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. 

Highly skilled professional with proficiency in Microsoft Office Suite, audio typing, and transcription accuracy. Demonstrates exceptional organisation, attention to detail, and multitasking efficiency. Adept at handling calls, scheduling appointments, and managing electronic health records with a strong understanding of medical terminology. Committed to delivering high-quality customer service and maintaining data protection standards. Career goal: To leverage extensive administrative skills in a dynamic healthcare environment.
Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.

 Experienced professional with a strong background in handling telephone and email enquiries, sales negotiations, and complaint resolution. Proficient in CRM systems, billing processes, and payment handling, with a proven ability to manage multi-tasking environments effectively. Recognised for a friendly demeanour, proactive approach, and good query resolution skills.  Positive and proactive problem-solver with strong communication and interpersonal skills, adept in handling customer inquiries and resolving issues. Demonstrates ability to listen and empathize, ensuring customer satisfaction. 

oisin Shanahan

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Customer services advisor

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junior cerfiticate -

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Customer services advisor

junior cerfiticate -

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