Ognyan Marinov

• Greet and assist passengers during check-in.
• Verify identification and travel documents.
• Issue boarding passes and assign seating.
• Check in and tag baggage.
• Provide flight and gate information.
• Assist with special requests.
• Handle minor passenger issues and escalate when required.
• Coordinate with airline representatives and ground staff to ensure smooth boarding.

Ramp Department

• Loaded luggage into aircraft holds, handling specialist and oversized equipment appropriately to maintain condition.
• Prioritised tasks based on flight schedules, focusing on punctuality and service excellence.
• Placed baggage onto conveyor belts to move items quickly between internal destinations.
• Loaded and unloaded aircraft cargo, ensuring timely turnaround for all flights.

• Resolved customer complaints promptly and effectively.
• Assisted customers in finding products and provided detailed recommendations.
• Executed cashier responsibilities including scanning items, processing payments, and issuing receipts and change.
• Managed fruit and vegetable department for over two years, completing stock orders, performing daily checks, maintaining cleanliness, merchandising products, and reducing items as necessary.

• Greet customers and seat them appropriately.
• Take orders accurately and serve food and beverages promptly.
• Book tables for customers via phone calls.
• Utilise restaurant till system effectively.
• Support kitchen operations through food preparation and plating.
• Maintain cleanliness and hygiene standards in the kitchen.

• Helped organise and shelve books.
• Assisted students and staff in finding books.
• Managed book loans and returns.
• Organise events and provide information about the events.