Ochuko Ojegba
tulla
Summary
A Focused and enthusiastic individual with the professional drive and determination, delivering Industry-leading experience in Technical Support, Customer Service, Project Management and Maintenance manager. Eager to leverage expertise in problem-solving, communication, project coordination, organizational skills. Microsoft Office program and up to date I.T developments. effective working as team or independently with a focus on delivering quality Business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer care Representative/ Retail
Irish Cancer Society Ennis (volunteer)
10.2023 - Current
- Provided technical support to customers via phone, email, and chat, resolving issues promptly and effectively
- Maintained detailed records of customer interactions and solutions provided for future reference
- Collaborated with cross-functional teams to address escalated issues and ensure timely resolution
- Contributed to the development of knowledge base articles and training materials for internal and external use.
General Manager/Mechanical Maintenance Engineer
Bas beverage company
Delta State
12.2019 - 05.2023
- Implemented preventive maintenance programs to optimize equipment performance and minimize downtime
- Conducted routine inspections, diagnose equipment issues and performed necessary repairs or replacements
- Coordinated with suppliers and vendors for spare parts procurement and equipment servicing
- Developed and updated maintenance procedures and documentation to ensure compliance with regulatory standards
- Conducted project planning, resource allocation, risk assessment and stakeholder communication
- Managed project schedules, milestones, and deliverables, tracking progress and addressing deviations
- Facilitated team meetings, discussions, and decision-making processes to drive project success.
- Recommended use of utility or energy services to minimize carbon footprints.
- Wrote performance requirements for product development or engineering projects.
- Mentored and coached junior staff members by giving positive feedback and constructive criticism.
- Conferred with engineers to implement operating procedures, resolve system malfunctions or provide technical information.
- Investigated equipment failures or difficulties to diagnose faulty operation and recommend remedial actions.
- Structured HR consulting services to support clients during organizational developments and changes.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Help Desk Analyst/Technical Support
Pepowac Global Limited
Lagos, Nigeria
02.2019 - 11.2019
- Receives and handles requests for service, following agreed procedures
- Logs incidents and service requests and maintains relevant records
- Apply diagnostic utilities to aid in troubleshooting
- Test fixes to ensure problem has been adequately resolved
- Perform post-resolution follow-ups to help requests
- Develop help sheets and frequently asked questions lists for end users
- Document and maintain Help Desk policies and procedures
- Providing technical support to IT users, answering support queries via phone, email, and web chats.
- Develop a good understanding of our client base whilst building and maintaining strong client relationships.
- Managed escalations from internal teams regarding customer incidents.
Education
Diploma in business Administration -
Yes International College Malaysia
01.2019
Bachelors in Mechanical engineering -
University of benin
09.2011
Skills
- Experience with Microsoft Office Suite Software and Hardware troubleshooting
- Familiarity with IT best practices
- Good problem-solving and analytical skill
- Good communication skills
- Excellent Written And Oral Communication
- Skilled in maintenance engineering practices
- Project management practise agile and scrum master
- Customer Success Management
- Statistical Data Management
- Cross-Functional Collaboration
- Customer Relationship Management Software (Crm)
- Retail Store Support
- Senior Leadership Support
- Front Office Administration
Websites
Certification
project management professional certification.
References
Available upon request.
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer care Representative/ Retail
Irish Cancer Society Ennis (volunteer)
10.2023 - Current
General Manager/Mechanical Maintenance Engineer
Bas beverage company
12.2019 - 05.2023
Help Desk Analyst/Technical Support
Pepowac Global Limited
02.2019 - 11.2019
Diploma in business Administration -
Yes International College Malaysia
Bachelors in Mechanical engineering -
University of benin
project management professional certification.
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