Obul Reddy Hariramdoss
Dublin,Dublin
Summary
Infrastructure Technical Support Analyst with 6 years of experience across IT as a consultant assisting cross-functional teams by designing, executing, and reporting operational processes and requirements. I have a demonstrated history of successful IT Delivery. Provided Effective IT Support and Service Delivery Roll out of network and IT infrastructure solutions as per strategy compliant to quality Standards for Network & Communication defining and upgrading current technology standards.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
Work History
IT Operations
- Managed all end users and super users
- Ensured no production downtime
- Managing Server and backup devices along with IT Assets
- IT Audits and Compliance meet for IT software and Licenses
- IT hardware/software/License procurement
- Device Management
- Managed and Maintained the IT devices and communication system with 24X7 IT operations
- Security - Maintained and administered endpoint and perimeter security systems such as firewalls, anti-virus, authentication systems, and log management and worked closely with the HO Security team
- Networks – Performed architecture, vendor evaluation, setup, and monitoring
- Alerts: Monitor the organization's networks for security breaches and investigate violations as and when they occur
- Help to design, implement, and maintain the organization’s IT plan
- Developed and implement infrastructure standards and best practices for the organization
- Supported end-users to install and learn about new security products and procedures
- IT Audit: Ensured that IT security audits are conducted periodically or as needed.
Infrastructure IT Engineer and Salesforce CRM EMEA Project lead
Linesight
Dublin
07.2021 - 03.2022
- Provided server, network, and end-user support for over 1,000 employees in more than 15 countries
- Ensured timely resolution of user problems within assigned areas of responsibility and delivery of agreed SLA’s related to system uptime, data loads, etc
- Lead technical element of Salesforce on cross-functional projects within IT and within the assigned business groups
- Worked closely with the technical services team to define and implement new functionality and product offerings based around the Salesforce CRM platform
- Performed the role of Technical Salesforce Admin – contributed to maintaining the Salesforce platform by monitoring support tickets, user issues, and employee workflows
- Performed system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups
- Executed data cleansing cycles, reporting, and filling out user requests
- Diagnosed and troubleshot technical issues, including account setup and network configuration
- Stakeholder Management: Partner with internal and external stakeholders across the organisation to raise awareness of risk management concerns.
Consultant
Sirius Computer Solution
Chennai
02.2018 - 08.2019
- Executed the duties of a Subject Matter Expert in End User Management for updates and enhancements
- Executed initiatives provided by the Finance department by performing client assessment and analysis
- Subject Matter Expert (SME) for the Asset and Procurement Management Team, playing a pivotal role in the implementation and upgrading of processes and procedures
- Engaged & collaborated with external and internal stakeholders to assist with procurement activities
- Reconciled orders to invoices and reviewed transaction risks
- Participated in the design and execution of procurement management policies, procedures, and processes.
Analyst
HCL Technologies Limited
Chennai
06.2014 - 02.2018
Junior Product Engineer
Allsec Technologies Limited
Chennai
06.2013 - 11.2013
- Provided primary customer support to internal and external customers in a fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing their needs
- Fielded diverse customer questions and resolved issues effectively and efficiently
- Worked under strict deadlines and responded to service requests and emergency callouts.
Education
MSc - Technology and Innovation Management
09.2019 - 11.2020
Consultancy Project as a part of Masters- Electricity Supply Board (Project Co-Ordinator)
- Provided upgradation of IT technology virtual training solutions (LMS) Industry analysis, gap measurements, impact and effectiveness of the new technologies.
- Information and requirements elicitation from the General manager role to individual cross-functional team members.
- Experience handling change management, conducting market research and analysing statistical data to provide the required solution.
Bachelor of Engineering - Electronics and Communication
01.2009 - 01.2013
Skills
Customer Management
Troubleshooting
Strong Communication
Reporting
Prioritization
Problem Solving
Risk Management
Knowledge Transfer
MS Office Suite
ServiceNow
Kronos
SharePoint
Salesforce
Oracle
MS Dynamics
SAP
ERP
NetSuite
Certification
PRINCE2 - GR656257060OH
Timeline
Infrastructure IT Engineer and Salesforce CRM EMEA Project lead - Linesight
07.2021 - 03.2022
Technological University - MSc, Technology and Innovation Management
09.2019 - 11.2020
Consultant - Sirius Computer Solution
02.2018 - 08.2019
Analyst - HCL Technologies Limited
06.2014 - 02.2018
Junior Product Engineer - Allsec Technologies Limited
06.2013 - 11.2013
New Prince Shri Bhavani College of Engineering and Technology - Bachelor of Engineering, Electronics and Communication
01.2009 - 01.2013
IT Operations -