Nyemb Harmel Henriette
Dubai,UAE
Summary
Dedicated professional with expertise in basic cleaning and maintenance, customer service, and restaurant service assistance. Demonstrates strong communication and teamwork skills, ensuring precision cleaning and effective anti-allergen practices. Known for punctuality, reliability, and adaptability in flexible shift environments. Career goal includes advancing within the hospitality industry while leveraging vacuuming mastery and hoover operation skills to enhance service quality.
Dedicated and energetic housekeeping professional who works well in fast-paced, high-volume environments. Reliable and responsible with positive attitude.
Professional Housekeeper with strong organisational and multi-tasking skills, as well as superior time and resource management capabilities. Seeks long-term employment with established commercial cleaning business.
Compassionate individual proudly offering background in housekeeping for several assisted living centres. Courteous and cordial with desire to maintain healthy living environment for all residents.
Bilingual Housekeeper who learns new tasks and concepts quickly while managing time effectively to achieve optimal results. Conscientious and capable of taking initiative.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Housekeeping cleaner and attendant
Eden Care Maids and Nanny
douala, Cameroon
01.2024 - 03.2025
- Followed detailed instructions from homeowners ensuring tailored service meeting their specific needs.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
- Upheld highest cleanliness standards in client homes by diligent washing, scrubbing, and sanitising of surfaces.
- Carried out deep cleans as necessary resulting in an immaculate living space for clients' enjoyment.
- Handled delicate items carefully during cleaning to prevent damage or loss.
- Assisted in maintaining a comfortable home environment for clients via thoughtful arrangement of furnishings and decor items.
- Completed housekeeping chores promptly without sacrificing quality of workmanship.
- Demonstrated respect for client privacy while carrying out housekeeping responsibilities efficiently.
- Performed laundry tasks, leading to clean and neatly folded clothes for clients.
- Enhanced appearance of living spaces through meticulous furniture polishing and window washing activities.
- Reduced clutter in client households by implementing effective organisation solutions.
- Ensured client satisfaction by providing high-quality cleaning services at all times.
Receptionist
The West Heaven Hotel
Douala, Cameroon
01.2023 - 03.2025
- Welcomed and assisted guests with check-in and inquiries.
- Maintained cleanliness and order at the front desk.
- Developed communication and multitasking skills.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Maintained an organised reception area for a professional business environment.
- Maintained accurate logs of visitor entries for security purposes.
- Upheld confidentiality with sensitive information handling procedures.
saloon helper assistant
obama fashion Douala
Douala, Cameroon
01.2021 - 03.2025
- Assured neatness of work area with regular cleaning and organising.
- Ensured safety precautions at all times to minimise workplace accidents.
- Communicated effectively with colleagues for better coordination of tasks.
- Kept track of inventory levels regularly avoiding overstocking or understocking.
- Adhered to health and safety guidelines strictly whilst performing duties.
- Assisted in inventory management to prevent shortages or excesses.
- Assisted in loading and unloading goods, facilitating smooth operations.
- Enhanced team productivity by promptly completing assigned tasks.
- Prioritised tasks for efficient workflow.
- Handled materials carefully, minimising damage or loss during transport or storage.
- Maintained cleanliness of work equipment with routine checks and cleanups.
- Reported issues immediately, resulting in prompt problem resolution.
- Performed daily checks on equipment ensuring they were in good working condition.
- Followed instructions accurately to meet company standards.
- Managed waste disposal properly, promoting a cleaner and safer environment.
- Helped customers find products, improving overall customer experience.
- Carried out minor repair works to keep tools functional and safe for use.
- Utilised correct lifting techniques for handling heavy items safely and efficiently.
- Delivered high-quality service consistently through dedicated effort.
- Supported other staff members, fostering a collaborative work environment.
- Cleaned and arranged living areas to maintain attractive appearances.
- Worked independently and collaboratively, adapting to diverse work styles.
- Communicated with different people to understand and address service user needs.
- Demonstrated flexibility and reliability in adapting to dynamic tasks.
- Applied problem-solving skills to resolve issues for colleagues.
- Managed customer enquiries, ensuring prompt and positive support.
Restaurant waiter
La Marquise Restaurant Douala
Douala, Cameroon
02.2022 - 01.2023
- Worked effectively under pressure during peak hours, ensuring timely services.
- Navigated busy dinner rushes without compromising quality of service.
- Participated in team training sessions, enhancing overall performance level.
- Perfected the art of upselling beverages and desserts for profit maximisation.
- Performed closing duties including cleaning and preparing tables for next day's service.
- Handled cash register operations, ensuring accurate transactions.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Conducted inventory checks regularly to maintain stock levels.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Promoted daily specials and limited-time offerings to increase sales.
- Enhanced customer dining experience by providing top-notch service.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Maintained detailed knowledge of menu items to provide recommendations.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Facilitated table settings and arrangement for optimal space utilisation.
Field Staff - Client Services
PDFS (Programme d'appui au développement des finances sociales)
01.2022 - 12.2022
- Performed customer outreach and financial follow-ups.
- Gained experience in dealing with different clients and environments.
Retail shop assistant
Carrefour Douala
douala, Cameroon
06.2020 - 12.2021
- Learned basic mechanical maintenance and organization.
- Participated in equipment cleaning and handling.
- Recommended suitable products to customers, improving their shopping experience.
- Promoted store loyalty scheme to improve repeat business.
- Trained new staff members, enhancing overall productivity.
- Monitored shop floor security; prevented shoplifting incidents.
- Collaborated closely with team members for efficient operations.
- Handled customer complaints professionally; restored consumer confidence.
- Regularly restocked shelves to maintain adequate inventory levels.
- Assisted during high volume periods-ensured smooth operation of the store.
- Improved customer satisfaction by offering personalised service.
- Enhanced store aesthetics with meticulous merchandise arrangement.
- Managed interdepartmental communication effectively; accelerated problem resolution time.
- Assisted customers in finding products, leading to higher satisfaction rates.
- Maintained clean, organised retail environment to increase shopping ease.
- Managed till transactions accurately, ensuring financial integrity.
- Attended product training sessions regularly-remained current on latest offerings.
- Liaised with management frequently; delivered updates on sales performance.
- Handled returns and exchanges efficiently; fostered trust with customers.
- Kept detailed inventory records, minimising stock discrepancies.
- Cultivated strong relationships with suppliers for improved product availability.
- Displayed merchandise creatively; stimulated customer interest.
- Replenished sales floor stock regularly to maximise customer purchases.
- Operated cash registers with accuracy and processed cash and card transactions.
- Maintained clean and orderly checkout area to meet store presentation standards.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Received and unloaded supplies for storage.
Education
A-Levels - SCIENCE
LYCEE BILINGUE EDEA
CAMEROON 09.2018 - 06.2019
Skills
- Basic Cleaning & Maintenance
- Customer Service
- Restaurant Service Assistance
- Communication & Teamwork
- Fast Learner & Adaptable
- Punctual & Reliable
- Precision cleaning
- Flexibility in shifts
- Vacuuming mastery
- Anti-Allergen practices
- Hoover operation
Languages
French
Native
English
Intermediate
Personal Information
- Age: 24
- Hobbies: Cooking, Cleaning & organizing, Listening to music, Helping others, Travelling
- Date of birth: 08/16/00
- Gender: Female
- Nationality: Cameroonian
- Marital status: Single
Custom
Available upon request.
Affiliations
- cooking or baking
- cleaning and organizing
- taking care of people
- Gardening and caring for plants
- listening to music and dancing
- group activities
References
References available upon request.
Timeline
Housekeeping cleaner and attendant
Eden Care Maids and Nanny
01.2024 - 03.2025
Receptionist
The West Heaven Hotel
01.2023 - 03.2025
Restaurant waiter
La Marquise Restaurant Douala
02.2022 - 01.2023
Field Staff - Client Services
PDFS (Programme d'appui au développement des finances sociales)
01.2022 - 12.2022
saloon helper assistant
obama fashion Douala
01.2021 - 03.2025
Retail shop assistant
Carrefour Douala
06.2020 - 12.2021
A-Levels - SCIENCE
LYCEE BILINGUE EDEA
09.2018 - 06.2019
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