Nyein Chan Set WAI
Sunderland
Summary
Accomplished professional with expertise in Microsoft Office, quality control, and inventory management. Demonstrates strategic thinking capabilities and excels in communication, decision-making, and cross-functional team coordination. Proven leadership skills include building and restructuring teams, managing remote teams, and influencing outcomes. Proficient in coding and software languages with a focus on enhancing operational efficiency. Committed to leveraging skills for organisational growth and success.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Proxy Stow Team Lead
Amazon MME2 Customer Fulfillment
Bowburn
2024.12 - 2026.03
- Acted as Proxy Team Lead, overseeing day-to-day stow operations and ensuring workflow continuity during Team Lead absence or peak demand
- Allocated associates to stow stations based on volume, skill level, and operational priorities to maximise productivity
- Monitored stow rates, takt time, and idle time, providing real-time coaching to improve performance and hit shift targets
- Managed work-in-progress (WIP) and container flow to prevent congestion and minimise downtime
- Ensured compliance with Amazon stow quality standards, reducing errors related to bin etiquette, overhangs, and item placement
- Identified and addressed quality and process defects, escalating recurring issues to Team Leads and Area Managers
- Enforced health and safety standards, proactively addressing unsafe behaviors, and supporting site safety initiatives
- Served as the first point of contact for associates, resolving operational issues and maintaining clear floor communication
- Supported new starters and ambassadors, providing guidance on standard work and best practices
- Delivered clear shift updates and handover reports, highlighting risks, performance gaps, and staffing concerns
- Demonstrated strong leadership behaviours, including ownership, bias for action, and effective problem-solving under pressure
- Contributed to a positive team environment while maintaining focus on safety, quality, and productivity
FC Associate, Stow Process Guide
Amazon MME2 Customer Fulfillment
Bowburn
2024.09 - 2026.03
- Coordinate stow workflow by monitoring volume, bin availability, and station performance, ensuring consistent flow throughout the department.
- Support stowers by providing on-the-floor guidance, resolving scanner/SOP issues, and ensuring proper stowing techniques to maintain quality and accuracy.
- Train and mentor new stowers and PGs, delivering hands-on coaching that improves performance, reduces errors, and builds team confidence.
- Analyze stow metrics such as UPH, quality misses, bin utilization, and rate trends to identify areas needing support or coaching.
- Reassign labor and adjust workflow based on real-time demand, helping the team stay balanced and maintain productivity targets.
- Communicate operational updates to associates and leadership, ensuring everyone is aligned during volume spikes, staffing gaps, or process changes.
- Support continuous improvement by identifying process gaps, suggesting efficiency improvements, and helping implement new SOPs or best practices.
- Promote safety and positive work culture by reinforcing safety standards, assisting associates with ergonomic practices, and maintaining a supportive environment.
Education
Bachelors - Computer System Engineering
University of Sunderland
Sunderland 2023.09 - 2024.07
High School Diploma/GED - Computer Science
TMC Academy
2021.09 - 2023.07
Skills
- Microsoft Office (Outlook, Excel, Word), Quality Control/Assurance, Inventory Management, Training, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Build a team from scratch, Restructure a team, Manage a team who is not co-located, Coding languages, Software languages
- Strategic thinking capabilities
- Communication excellence
- Decision-Making expertise
- Cross-functional team coordination
- Leadership & influence
Timeline
Proxy Stow Team Lead
Amazon MME2 Customer Fulfillment
2024.12 - 2026.03
FC Associate, Stow Process Guide
Amazon MME2 Customer Fulfillment
2024.09 - 2026.03
Bachelors - Computer System Engineering
University of Sunderland
2023.09 - 2024.07
High School Diploma/GED - Computer Science
TMC Academy
2021.09 - 2023.07