Nwogazi Chibuike Godspower
Owerri,IM
Summary
Driven and self-motivated professional seeking a challenging role to contribute to the success of an organization while continuously developing skills. Passionate about delivering cutting-edge solutions and making significant contributions towards achieving corporate goals. Strong believer in the power of teamwork and collaboration, valuing the sharing of ideas and experiences. Committed to maintaining high standards of excellence and integrity in all endeavors. Over a decade of experience in the banking industry, excelling as a Business Manager, consistently driving growth and profitability. Skilled in customer service, banking operations, and marketing, successfully increasing revenue by 200% and expanding the customer base by 150%. Electrical Electronics Engineering graduate with a postgraduate diploma in Information Management Technology, associate member of the Chartered Institute of Finance and Control (CIFCN). Notable achievements include significantly improving profits from 5 million to 25 million after tax in one year and expanding the company's reach to new continents and countries. Takes pride in building strong relationships with clients, resulting in loyal customers who refer us to others. One example is when a potential customer from a previous employer needed assistance with a property purchase in Nigeria. Through trustworthy handling of their financials, not only facilitated the transaction but also converted them into a customer of FirstBank. Their trust in our services led them to open accounts with FirstBank, solidifying our relationship.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Manager
CGN Business Services
11.2018 - Current
- Writing up quarterly/annual reports.
- Recruiting, vetting, and training all new staff.
- Researching the country/Region thoroughly and adapting strategies accordingly for the expansion of our clientele withing the African continent.
- Monitoring performance at all levels and scheduling training as required.
- Implementing an effective brand and business strategy and ensuring consistency. This business development strategies has increased staff productivity and taken our company from a 5million naira annual returns of our company to 25million naira in our balance sheet as at the end of 2023
- Building professional relationships with staff and clients.
- Maintaining a good image of the organization at all times.
- Responsible for the day to day running and operations of the company. I have been able to reduce losses and increased revenue with my pragmatic leadership on the day to day running of the operations of CGN Business Services
- Assigning of duties to staff members and ensuring full compliance of company policy
- Setting targets and ensuring targets are met by the staff members
- The business development strategies has increased staff productivity and taken our company from a 5million naira annual returns of our company to 25million naira in our balance sheet as at the end of 2023
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
- Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
Bulk Teller/Head Teller
FirstBank of Nigeria Ltd
03.2008 - 09.2018
- Improved overall efficiency by streamlining bulk teller operations and reducing processing time to be less than the turn around time of 3munites per transaction, to 1munite and 30seconds per transaction.
- Supported colleagues during peak times, demonstrating adaptability and teamwork skills under pressure situations.
- Handled large amounts of cash responsibly, adhering to strict security measures at all times during transactions processes.
- Strengthened relationships with key account holders through proactive communication regarding their transaction statuses.
- Contributed to departmental goals by consistently meeting and exceeding individual performance metrics in assigned tasks and KPIs.
- Ensured smooth workflow by properly sorting currency denominations before counting each batch.
- Coordinated with other departments to resolve discrepancies or issues related to currency processing efficiently.
- Facilitated training sessions for new hires on proper cash handling techniques, contributing to improved performance across the team.
- Kept abreast of industry trends and best practices in bulk teller operations, applying this knowledge to refine daily work processes.
- Collaborated with team members to identify potential areas for process improvement within the bulk teller department.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a high level of confidentiality.
- Ensured compliance with federal regulations through careful adherence to established guidelines and protocols.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Referred customers to other banking departments for specialized services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
- Established rapport with new clients to increase satisfaction and loyalty.
- Cross-sold credit cards, loans and other bank products.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Mentored junior tellers, fostering professional development and growth within the team.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
Assistant Electrical Maintenance Engr
ALUMACO Plc
11.2007 - 12.2007
- Conducted root cause analyses for recurring equipment failures, implementing corrective actions to prevent future occurrences.
- Provided technical support to colleagues, enhancing overall team performance in addressing electrical maintenance challenges.
- Increased cost-efficiency by identifying opportunities for process improvement within the realm of electrical system management, thereby increasing staff productivity and efficiency by 100%
- Upgraded outdated electrical components with modern alternatives, prolonging equipment lifespan and improving operational efficiency.
- Reduced equipment downtime through early identification of potential issues via thorough analysis of electrical system performance data.
- Inspected equipment every week to maintain working order.
- Enhanced plant safety by inspecting and maintaining electrical control systems, ensuring compliance with industry standards and regulations.
- Improved equipment reliability by conducting regular preventive maintenance and repairs on electrical systems.
- Maintained and fixed lighting and fixtures.
- Scheduled and undertook periodic maintenance on all electrical installations, components and equipment.
Education
Postgraduate Diploma (PGD) - Information Management Technology
Federal University of Technology Owerri
Imo State, Nigeria09-2023
Associate Member - ACCOUNTING AND FINANCE
Chartered Institute of Finance & Control (CIFCN)
ABUJA, NIGERIA08-2013
Higher National Diploma HND - Electrical Electronics Engineering
Institute of Management And Technology IMT Enugu
Enugu, Nigeria12-2009
Skills
- Safety protocols and procedures
- Customer service
- Operational leadership
- Decision-making
- Sales and marketing
- Strategic planning
- Employee motivation
- Analytical thinking
- Customer relationship management
- Coaching and mentoring
- Customer retention
- Operational oversight
- Project management
References
References available on request
Affiliations
Associate member of Chartered Institute of Finance and Control of Nigeria (CIFC) -2013
Interests
I have Interest in sports like Football, Swimming, Tennis and Playing Games.
I am interested in Volunteer/Charity Services in my community and any community i find
myself.
I am interested in learning, learning new things, travelling and socializing; I have a special
Interest in my faith and what it teaches as a leader in church
Certification
Chartered Institute of Finance and Control CIFCN, Associate Member
Playing Football, Playing Video Games, Reading, Swimming and Reading
I spend time enjoying the game of football, i grew playing football for different football clubs like Future Academy Football Club, Though i never pursued a career in the sport, I still love it and will not miss a chance to show my skills.
Video games has been part of me right from when Nintendo, SEGA and other videos games came into Nigeria in the early 90s, i would not loose the chance to play video games then, even till now.
The water keeps my body calm and it is a refreshing feeling anytime a enter the pool to cool off . Reading is an essential part of life that i do not take for granted, and i enjoy reading inspirational books, business books, and good romance novels
Languages
English
Proficient
C2
Timeline
Business Manager
CGN Business Services
11.2018 - Current
Bulk Teller/Head Teller
FirstBank of Nigeria Ltd
03.2008 - 09.2018
Assistant Electrical Maintenance Engr
ALUMACO Plc
11.2007 - 12.2007
Postgraduate Diploma (PGD) - Information Management Technology
Federal University of Technology Owerri
Associate Member - ACCOUNTING AND FINANCE
Chartered Institute of Finance & Control (CIFCN)
Higher National Diploma HND - Electrical Electronics Engineering
Institute of Management And Technology IMT Enugu
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