Nuchanart Chaipoldech Brain
Kiltipper,Ireland
Summary
Accomplished professional with excellency in Datapower, Tableau and SRT Software. Expertise and specialising in policy assurance and quality analysis further more on Product and Process Mitigating and mapping. Demonstrates strong skills in KPI performance, partnership quality analysis and training, as well as product and process launching collaboration. Adept at content and trend escalation mitigating problem solving, with a focus on driving efficiency and excellence. Committed to leveraging analytical skills to enhance organisational success
Overview
2
2
Languages
9
9
years of professional experience
Work history
TnS OPS EMEA Partnership Success Analyst
TikTok - Bytedance
Dublin
2021.02 - 2025.12
- Short Video, Labelling & Live Stream Projects
- Creates strong framework and cadences internal team such as Policy and Integrity team along with partner teams to allow for action planning and metric management of key issues, such as quality.
- Acts as cross-region/partner link for markets managed across multiple regions, managing key issues such as quality improvement, policy rollouts, and ecosystem changes.
- Drives partner success through metric improvement initiatives from conducting deep dive into Partner RCAs, enabling challenge, feedback, and solutions to drive metric improvement by works directly with partnership’s Training and Performance Improvement team on key insights, at LOB and market level.
- Supports and/or project manages rollout of policy, upskilling, case alignments, and new processes across partners in partnership with POM.
- Attends internal calibration/alignment sessions and cascades outcomes with Partner. Provides support for big policy changes (e.g. 4.0 Policy Roll-Out) including Juren Test and documentation roll-out and ensured that communication would be delivered to Partners any possible misalignments from quality measurement processes to avoid impact on BPO accuracy.
- Advocates for moderation teams, voicing challenges and feedback internally. Ensures high policy knowledge is maintained across Partner QAs. As well as tracked go-live of new queues and confirms Partners management teams for their content moderators and auditors capacity with BPM/POMs, ensuring awareness and reporting of new queues.
- Participated actively in professional trainings to maintain updated knowledge of analytics tools. Assimilated technical and non-technical information swiftly, enhancing problem-solving capabilities.
- Collaborated across departments for cohesive report development by utilised SQL programming tasks to manage large databases efficiently.
Sampling Queues & APAC Sampling Queue POC
Tiktok Technology Limited
Dublin
2020.08 - 2021.02
- Moderating Sampling queues and delivering results within expecting standard.
- Complying with Sampling queues deadlines given.
- Maintaining quality and productivity results by following R1 Sampling QAs Evaluation Methodology.
- Informed teammates when Appeal File is ready to be reviewed and offered supports when extra opinions needed.
- Updated Appeal File's progress to teams and volunteer to assist and take responsibility for absent teammates who are not able to respond to their appeals.
- Working with PQAs to align contents with BPOs by gathering gray area cases to be clarified by MPOC.
- Utilising Workflow Triage/Tracker and leaded APAC Sampling queue calibration sessions with externals partnership to clarify contents within QAs perspective.
- Modified APAC Sampling queue weekly calibration doc with all clarifications from meetings to be shared externally and internally.
- Cascade alignments from sessions to teams by organising Quality Appeal process alignments weekly hot topics and minute meeting document if there is any further question.
- Weekly Updating Lighthouse VDO Status/ Rate reflected Appeal file Final Actions.
- Calculate sampling size and create Auto Removal Sampling Task in Moderation Centre Platform every cycle of Bi-weekly or Monthly on Auto-removal queue project POC.
- Quality Evaluation of AB Test Pre-Launch Sampling to align with Quality expectation and monitor fluctuation on accuracy and area to improve.
- Work closely with other Auto Removal project's POCs to provide feedback, sampling analysis and result in each cycle to improve machine learning model.
- Comprehending quality result % for GB Auto Removal queue varies diff cases by AB Test Evaluation and provide Quality Sampling Analysis if TCS accuracy
Native Thai - Visual Content Burmese Quality Ana.
CPL-Covalen
Dublin
2018.10 - 2020.08
- Conducted quality evaluations for native Thai market and reviewed SEA markets region specially on Burmese graphic content, focusing on visual content quality accuracy and overall policy compliance rather than Burmese language-based assessment. Where sampling audited Thai content approximately 500 tickets per day with 45-80% appeal cases weekly and 200 tickets per day for Burmese with 50-60% appeal cases weekly
- Monitoring and enhancing Community Operation Analyst’s performance through coaching on quality and market specific requirements. Preparing and distributing Weekly-Monthly Quality reports.
- Supports SEA Market Team Leads to educate and develop all Reps by attending and participating in meetings to review results and establish Action Plan or Performance Improvement Plan.
- Performing, providing and complete data analysis to establish trends in Markets and provide feedback on Policies to enhance maximum Quality approaches.
- Delivering onsite and online training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on day to day needed basis and mentoring auditors on use of audit tools and systems and to collaborate with developing process documentation and aggregates feedback about functionality of audit tools.
- Actively re-reviews decision accuracy audits to ensure consistency and alignment within agreed community standards and internal policies.
- Managing investigations of escalations of inaccurate decisions, understanding error root cause(s), especially in cases where policies are new, content is ambiguous, or decision has outsized impact if incorrect.
Community Operation Analyst
CPL Covalen
Dublin
2016.09 - 2018.09
- Enforced Facebook's Terms of Use by carefully monitoring reports of abuse or explicit content on site via CRT, TCS and SRT programs
- Reviewed reported content within agreed turnaround times and standards of quality. Determine whether to keep or delete reported content based on Terms of Use approximately 800-1200 tickets reviews per shift.
- Identified inefficiencies in workflows and suggest solutions via SRT appeal process and weekly meeting with Coach and Policy weekly and bi-weekly meetings .
- Memorised trends and patterns and escalate issues outside company policy to global team(s).
Education
Bachelor’s degree – B.A. - Tourism and Hospitality Management
Phuket Rajabhat University
Phuket/Thailand 02/2008 - 02/2012
The Certificate of Tourism Industry - Tourism
Phuket Vocational College
Phuket/Thailand 1 2004 - 1 2007
Skills
- Microsoft Office
- Datapower Software
- Tableau Software
- SRT Software
- Policy assurance and Quality Analysing
- KPI Performance
- Partnership Quality Analysis and Training
- Product and Process Collaborating
- Content and Trend Escalation Mitigating Problem Solving
LANGUAGE
Thai
Native
English
Fluent
INTERESTS
Social Media Movement, Online Application & Trends, Travelling, Cooking, Reading
Professional Training
- InterContinental Hotels Group Century City Chengdu Hotel Complex, Chengdu, China - Food and Beverage Department, training in position of Restaurant Receptionist and Hostess.
- Indigo Pearl Phuket Hotel, Thalang, Phuket, Thailand - Food and Beverage Department, training in position of Restaurant Receptionist, Server, Hostess etc.
- Centara Grand West Sands Resort & Villas, Thalang, Phuket, Thailand - Front Office Department, training in position of Guest Service Officer.
References
References available upon request.
Timeline
TnS OPS EMEA Partnership Success Analyst
TikTok - Bytedance
2021.02 - 2025.12
Sampling Queues & APAC Sampling Queue POC
Tiktok Technology Limited
2020.08 - 2021.02
Native Thai - Visual Content Burmese Quality Ana.
CPL-Covalen
2018.10 - 2020.08
Community Operation Analyst
CPL Covalen
2016.09 - 2018.09
The Certificate of Tourism Industry - Tourism
Phuket Vocational College
1 2004 - 1 2007
Bachelor’s degree – B.A. - Tourism and Hospitality Management
Phuket Rajabhat University
02/2008 - 02/2012