Nuala Donohoe
Ballyhaise ,Cavan
Summary
Customer-focused Retail Department Manager, with a good eye for merchandising. Dedicated to meticulous sales floor and service quality standards for first-class customer experiences. Promoting outstanding service for consistent sales growth. Also able to work closely and effectively with staff to get maximum results at ample levels
Overview
17
17
years of professional experience
Work History
Retail Department Manager
Dunnes Stores
Cavan, Co. Cavan
08.2015 - 12.2023
- Setting out staff rota in-line with head office budgets.
- Toured sales floor daily, resolving urgent issues with colleagues and assessing head office standards.
- Responsible for framing staff in register and customer service.
- Handled day-to-day management of department, ensuring smooth-running of operations.
- Responded to customer complaints and feedback through customer service
- Led by example in delivering impeccable service, ensuring attentive, responsive care to best meet customer needs.
- Enforced compliance with legal, safety and health guidelines to reduce team risk.
- Walked sales floor regularly, identifying problems and resolving urgent issues.
- Monitored stock levels and made key decisions about stock control.
- Merchandising stock on sales floor to high standard as set by head office.
- Established and monitored section budget, making every effort to maximise efficiency and profits.
- Trained new employees in company policies and procedures.
- Analysed daily, weekly and monthly sales figures to determine section profitability.
- Oversaw ordering, receiving and merchandising of new stock.
- Promoted brands and audited performance of key product lines.
- Planned and executed promotions and sales to increase revenue.
- Set team KPIs to meet section and store sales targets.
Retail Department Manager
Dunnes Stores
Longford, Co Longford
04.2011 - 08.2015
Retail Department Manager
Dunnes Stores
Knocknacarra, Galway
05.2010 - 04.2011
Retail Department Manager
Dunnes Stores
Castlebar, County Mayo
11.2006 - 05.2010
Education
Certificate of Higher Education - Computing
09/1998 - 06/2000
Skills
- Visual merchandising
- Staff scheduling
- Staff training
- Point Of Sale system operation
- Merchandising and operational standards
- Rota management
Refernces
Pat McNiffe
Dunnes Stores
Church st
Cavan
(049) 4362800
Timeline
Retail Department Manager - Dunnes Stores
08.2015 - 12.2023
Retail Department Manager - Dunnes Stores
04.2011 - 08.2015
Retail Department Manager - Dunnes Stores
05.2010 - 04.2011
Retail Department Manager - Dunnes Stores
11.2006 - 05.2010
Sligo IT - Certificate of Higher Education, Computing
09/1998 - 06/2000
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