NTFOMBIE SHIBA
Adamstown,Wexford
Summary
With strong communication skills and knack for building relationships, I excel in engaging with diverse audiences. My background in customer service has honed my ability to listen actively and resolve issues efficiently. Team collaboration and problem-solving come naturally, ensuring positive outcomes in any situation. Adaptability and proactive approach drive my commitment to meeting and exceeding targets.
Overview
19
19
years of professional experience
Work History
Health Care Assistant
Woodbrook Care
Enniscorthy, Wexford, Ireland
01.2025 - Current
- Assisted patients with personal hygiene tasks, promoting dignity and comfort.
- Provided emotional support to patients, enhancing their overall quality of life.
- Supported patients in mobility exercises to improve strength and flexibility.
- Documented patient care activities and observations accurately for health records.
- Helped maintain a safe and clean environment by adhering to health and safety regulations.
- Assisted with meal preparation and feeding for patients with dietary restrictions.
- Participated in ongoing training sessions to enhance skills and knowledge in patient care.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
Healthcare Support Worker (Part time)
Disability and Home Support Services
Harperstown,Taghmon, Wexford, Ireland
05.2025 - 11.2025
- Assisted in daily living activities such as meal preparation, bathing, and dressing, promoting independence.
- Provided compassionate care and emotional support to patients, enhancing their overall well-being.
- Monitored and documented changes in patient conditions to support timely medical interventions.
- Supported patients with mobility and physical exercises to improve strength and coordination.
Patient Scheduling Coordinator
RelateCare
Waterford, Ireland
11.2024 - 04.2025
- Scheduled patient appointments efficiently to maximize daily operations and improve patient flow.
- Verified patient insurance information and eligibility to minimize billing issues and streamline the registration process.
- Maintained accurate and organized patient records, ensuring compliance with health regulations and standards.
- Responded to patient inquiries regarding appointments, services, and insurance, fostering a positive patient experience.
- Utilized scheduling software to manage appointments, ensuring optimal use of available resources and staff.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Maintained a thorough understanding of medical terminology, as well as coding and billing requirements for various types of insurance plans.
Process Executive CSR
Infosys
Wexford, Ireland
05.2024 - 10.2024
- Taking inbound calls and making outbound calls of around fifty calls a day.
- Assist customers with network and technical problems on their phones and broadband.
- Remotely fix devices and restore the network through the company system.
- Attend to customer queries and ensure their needs are met.
- Advise customers, promote company products, and process sales.
Accounting Assistant (Volunteer work)
Shane's Taxi Service
Wexford, Ireland
11.2023 - 04.2024
- Managed petty cash transactions and maintained detailed records of expenditures for accountability.
- Maintained general ledger with accurate, updated journal entries.
- Reconciled bank statements to maintain accurate financial records and identify discrepancies promptly.
- Prepared and processed financial documents, including invoices, bills, and accounts payable and receivable.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Updated and maintained accounting journals, ledgers, and other.
Finance and Administration Manager
Tshala Seeds Enterprise
eZulwini, Swaziland
01.2021 - 08.2023
- Managed day-to-day financial operations, including budgeting, forecasting, and reporting.
- Supervised administrative functions to ensure effective office management and resource allocation.
- Conducted risk assessments to identify and mitigate financial and operational risks.
- Led a team of finance and administrative staff, fostering a collaborative and productive work environment.
- Monitored cash flow and prepared financial projections to support strategic decision-making.
- Reviewed and approved financial transactions to ensure adherence to budget guidelines.
- Established and maintained relationships with vendors and stakeholders for effective resource management.
- Analyzed financial performance metrics to provide insights for management reporting.
Accounts Officer
Swaziland Oil Milling Industry
Matsapha, Swaziland
01.2020 - 12.2020
- Managed day-to-day accounting functions, ensuring accuracy in financial reporting.
- Processed payroll for employees, maintaining compliance with local labor regulations.
- Assisted in the preparation of annual budgets, tracking expenses, and variances.
- Collaborated with external auditors to facilitate year-end audits and financial reviews.
- Developed and implemented efficient accounting systems to streamline financial operations.
Accounts and Administration Officer
Avigrade Pty Ltd
eZulwini, Eswatini
04.2017 - 12.2019
- Completing the full accounting cycle (from books of first entry to trial balance), and producing financial reports using Sage 50.
- Managed inventory of office supplies, negotiated with suppliers, processed invoices, and placed orders to maintain optimal stock levels.
- Updated spreadsheets with key metrics to track information for staff.
- Monitored email inboxes, prioritised messages, and facilitated communication between departments and external stakeholders.
- Completed data processing and processing orders into relevant systems to keep records and documentation up-to-date.
Accounts Assistant
Nifty Investments
Matsapha, Swaziland
01.2014 - 12.2016
- Assisted with processing and tracking expenses across multiple departments.
- Communicated with vendors to resolve billing discrepancies and ensure timely payments.
- Coordinated payment processing for invoices, ensuring compliance with terms and deadlines.
- Prepared financial statements for management review and decision-making.
- Supported the reconciliation of accounts to identify and rectify discrepancies.
Bookkeeper
Community Forestry Network
Mbabane, Swaziland
02.2011 - 12.2013
- Maintained accurate financial records and documentation for various transactions.
- Processed payroll for employees, ensuring timely and accurate payments.
- Managed accounts payable and receivable, maintaining positive vendor and customer relationships.
- Assisted in preparing annual budgets and financial forecasts for organizational planning.
- Updated accounting software with new data entries, ensuring accuracy and integrity.
Front Desk Officer
Elite Guest Cottages
Manzini, Eswatini
01.2007 - 12.2010
- Sending and receiving emails, Responsible for incoming and outgoing calls, Handling petty cash, and carrying out any other duties assigned.
- Greeted visitors, managed enquiries, and provided detailed information on services for enhanced guest satisfaction.
- Maintained a tidy and welcoming reception area to uphold company image and ensure visitor comfort.
- Helped visitors feel comfortable and valued by offering support and beverages when required.
- Used Microsoft Office to track information, update records and write correspondence.
Education
Higher National Diploma - Diploma in Bookkeeping & Payroll Management
University College Dublin
Dublin, Ireland12.2025
Certificate of Higher Education - QQ1 Level 5 Major Healthcare Support
Healthcare Training Solutions
Meath, Ireland12.2025
Certificate of Higher Education - Healthcare Certificate
HSeLanD
Dublin, Ireland09-2025
Certificate of Higher Education - Healthcare Certificate & Training
Home Care Professionals Academy
Wexford, Ireland12.2024
Certificate of Higher Education - Remote Work Ready Certificate
LOETB
Ireland12.2024
Higher National Diploma - Diploma in Psychology
Alison
Ireland12.2023
Master's Degree - Master of Accounting
Atlantic International University
Hawaii, USA12.2021
National Diploma - Technical Financial Accounting
Institute of Certified Bookkeepers
Cape Town, South Africa12.2017
Skills
- Customer service
- Data protection compliance
- Patient interaction
- Remote work skills
- Sage 50 Pastel
- Defensive driving skill
References
- Ms Grace Coffer, Cedar lodge Hotel, +353 51 428 386, cedarlodge@horizon-house.ie
- Mr. Shane Freeney, +353 85 748 7710, shanefreeney@gmail.com
- Mr. Tom, Cedar lodge Hotel, +353 51 428 386/ 89 485 1724, cedarlodge@horizon-house.ie
Languages
English, C1
Personal Information
Driving License: B manual (Full Irish License)
Timeline
Healthcare Support Worker (Part time)
Disability and Home Support Services
05.2025 - 11.2025
Health Care Assistant
Woodbrook Care
01.2025 - Current
Patient Scheduling Coordinator
RelateCare
11.2024 - 04.2025
Process Executive CSR
Infosys
05.2024 - 10.2024
Accounting Assistant (Volunteer work)
Shane's Taxi Service
11.2023 - 04.2024
Finance and Administration Manager
Tshala Seeds Enterprise
01.2021 - 08.2023
Accounts Officer
Swaziland Oil Milling Industry
01.2020 - 12.2020
Accounts and Administration Officer
Avigrade Pty Ltd
04.2017 - 12.2019
Accounts Assistant
Nifty Investments
01.2014 - 12.2016
Bookkeeper
Community Forestry Network
02.2011 - 12.2013
Front Desk Officer
Elite Guest Cottages
01.2007 - 12.2010
Higher National Diploma - Diploma in Bookkeeping & Payroll Management
University College Dublin
Certificate of Higher Education - QQ1 Level 5 Major Healthcare Support
Healthcare Training Solutions
Certificate of Higher Education - Healthcare Certificate
HSeLanD
Certificate of Higher Education - Healthcare Certificate & Training
Home Care Professionals Academy
Certificate of Higher Education - Remote Work Ready Certificate
LOETB
Higher National Diploma - Diploma in Psychology
Alison
Master's Degree - Master of Accounting
Atlantic International University
National Diploma - Technical Financial Accounting
Institute of Certified Bookkeepers