Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Timeline
Generic

NTFOMBIE SHIBA

Adamstown,Wexford

Summary

With strong communication skills and knack for building relationships, I excel in engaging with diverse audiences. My background in customer service has honed my ability to listen actively and resolve issues efficiently. Team collaboration and problem-solving come naturally, ensuring positive outcomes in any situation. Adaptability and proactive approach drive my commitment to meeting and exceeding targets.

Overview

19
19
years of professional experience

Work History

Health Care Assistant

Woodbrook Care
Enniscorthy, Wexford, Ireland
01.2025 - Current
  • Assisted patients with personal hygiene tasks, promoting dignity and comfort.
  • Provided emotional support to patients, enhancing their overall quality of life.
  • Supported patients in mobility exercises to improve strength and flexibility.
  • Documented patient care activities and observations accurately for health records.
  • Helped maintain a safe and clean environment by adhering to health and safety regulations.
  • Assisted with meal preparation and feeding for patients with dietary restrictions.
  • Participated in ongoing training sessions to enhance skills and knowledge in patient care.
  • Assisted in transferring patients from wheelchair or bed using appropriate techniques.
  • Provided assistance to patients with activities of daily living, such as bathing and dressing.

Healthcare Support Worker (Part time)

Disability and Home Support Services
Harperstown,Taghmon, Wexford, Ireland
05.2025 - 11.2025
  • Assisted in daily living activities such as meal preparation, bathing, and dressing, promoting independence.
  • Provided compassionate care and emotional support to patients, enhancing their overall well-being.
  • Monitored and documented changes in patient conditions to support timely medical interventions.
  • Supported patients with mobility and physical exercises to improve strength and coordination.

Patient Scheduling Coordinator

RelateCare
Waterford, Ireland
11.2024 - 04.2025
  • Scheduled patient appointments efficiently to maximize daily operations and improve patient flow.
  • Verified patient insurance information and eligibility to minimize billing issues and streamline the registration process.
  • Maintained accurate and organized patient records, ensuring compliance with health regulations and standards.
  • Responded to patient inquiries regarding appointments, services, and insurance, fostering a positive patient experience.
  • Utilized scheduling software to manage appointments, ensuring optimal use of available resources and staff.
  • Completed registrations for laboratory work, surgical procedures and radiology.
  • Maintained a thorough understanding of medical terminology, as well as coding and billing requirements for various types of insurance plans.

Process Executive CSR

Infosys
Wexford, Ireland
05.2024 - 10.2024
  • Taking inbound calls and making outbound calls of around fifty calls a day.
  • Assist customers with network and technical problems on their phones and broadband.
  • Remotely fix devices and restore the network through the company system.
  • Attend to customer queries and ensure their needs are met.
  • Advise customers, promote company products, and process sales.

Accounting Assistant (Volunteer work)

Shane's Taxi Service
Wexford, Ireland
11.2023 - 04.2024
  • Managed petty cash transactions and maintained detailed records of expenditures for accountability.
  • Maintained general ledger with accurate, updated journal entries.
  • Reconciled bank statements to maintain accurate financial records and identify discrepancies promptly.
  • Prepared and processed financial documents, including invoices, bills, and accounts payable and receivable.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Updated and maintained accounting journals, ledgers, and other.

Finance and Administration Manager

Tshala Seeds Enterprise
eZulwini, Swaziland
01.2021 - 08.2023
  • Managed day-to-day financial operations, including budgeting, forecasting, and reporting.
  • Supervised administrative functions to ensure effective office management and resource allocation.
  • Conducted risk assessments to identify and mitigate financial and operational risks.
  • Led a team of finance and administrative staff, fostering a collaborative and productive work environment.
  • Monitored cash flow and prepared financial projections to support strategic decision-making.
  • Reviewed and approved financial transactions to ensure adherence to budget guidelines.
  • Established and maintained relationships with vendors and stakeholders for effective resource management.
  • Analyzed financial performance metrics to provide insights for management reporting.

Accounts Officer

Swaziland Oil Milling Industry
Matsapha, Swaziland
01.2020 - 12.2020
  • Managed day-to-day accounting functions, ensuring accuracy in financial reporting.
  • Processed payroll for employees, maintaining compliance with local labor regulations.
  • Assisted in the preparation of annual budgets, tracking expenses, and variances.
  • Collaborated with external auditors to facilitate year-end audits and financial reviews.
  • Developed and implemented efficient accounting systems to streamline financial operations.

Accounts and Administration Officer

Avigrade Pty Ltd
eZulwini, Eswatini
04.2017 - 12.2019
  • Completing the full accounting cycle (from books of first entry to trial balance), and producing financial reports using Sage 50.
  • Managed inventory of office supplies, negotiated with suppliers, processed invoices, and placed orders to maintain optimal stock levels.
  • Updated spreadsheets with key metrics to track information for staff.
  • Monitored email inboxes, prioritised messages, and facilitated communication between departments and external stakeholders.
  • Completed data processing and processing orders into relevant systems to keep records and documentation up-to-date.

Accounts Assistant

Nifty Investments
Matsapha, Swaziland
01.2014 - 12.2016
  • Assisted with processing and tracking expenses across multiple departments.
  • Communicated with vendors to resolve billing discrepancies and ensure timely payments.
  • Coordinated payment processing for invoices, ensuring compliance with terms and deadlines.
  • Prepared financial statements for management review and decision-making.
  • Supported the reconciliation of accounts to identify and rectify discrepancies.

Bookkeeper

Community Forestry Network
Mbabane, Swaziland
02.2011 - 12.2013
  • Maintained accurate financial records and documentation for various transactions.
  • Processed payroll for employees, ensuring timely and accurate payments.
  • Managed accounts payable and receivable, maintaining positive vendor and customer relationships.
  • Assisted in preparing annual budgets and financial forecasts for organizational planning.
  • Updated accounting software with new data entries, ensuring accuracy and integrity.

Front Desk Officer

Elite Guest Cottages
Manzini, Eswatini
01.2007 - 12.2010
  • Sending and receiving emails, Responsible for incoming and outgoing calls, Handling petty cash, and carrying out any other duties assigned.
  • Greeted visitors, managed enquiries, and provided detailed information on services for enhanced guest satisfaction.
  • Maintained a tidy and welcoming reception area to uphold company image and ensure visitor comfort.
  • Helped visitors feel comfortable and valued by offering support and beverages when required.
  • Used Microsoft Office to track information, update records and write correspondence.

Education

Higher National Diploma - Diploma in Bookkeeping & Payroll Management

University College Dublin
Dublin, Ireland
12.2025

Certificate of Higher Education - QQ1 Level 5 Major Healthcare Support

Healthcare Training Solutions
Meath, Ireland
12.2025

Certificate of Higher Education - Healthcare Certificate

HSeLanD
Dublin, Ireland
09-2025

Certificate of Higher Education - Healthcare Certificate & Training

Home Care Professionals Academy
Wexford, Ireland
12.2024

Certificate of Higher Education - Remote Work Ready Certificate

LOETB
Ireland
12.2024

Higher National Diploma - Diploma in Psychology

Alison
Ireland
12.2023

Master's Degree - Master of Accounting

Atlantic International University
Hawaii, USA
12.2021

National Diploma - Technical Financial Accounting

Institute of Certified Bookkeepers
Cape Town, South Africa
12.2017

Skills

  • Customer service
  • Data protection compliance
  • Patient interaction
  • Remote work skills
  • Sage 50 Pastel
  • Defensive driving skill

References

  • Ms Grace Coffer, Cedar lodge Hotel, +353 51 428 386, cedarlodge@horizon-house.ie
  • Mr. Shane Freeney, +353 85 748 7710, shanefreeney@gmail.com
  • Mr. Tom, Cedar lodge Hotel, +353 51 428 386/ 89 485 1724, cedarlodge@horizon-house.ie

Languages

English, C1

Personal Information

Driving License: B manual (Full Irish License)

Timeline

Healthcare Support Worker (Part time)

Disability and Home Support Services
05.2025 - 11.2025

Health Care Assistant

Woodbrook Care
01.2025 - Current

Patient Scheduling Coordinator

RelateCare
11.2024 - 04.2025

Process Executive CSR

Infosys
05.2024 - 10.2024

Accounting Assistant (Volunteer work)

Shane's Taxi Service
11.2023 - 04.2024

Finance and Administration Manager

Tshala Seeds Enterprise
01.2021 - 08.2023

Accounts Officer

Swaziland Oil Milling Industry
01.2020 - 12.2020

Accounts and Administration Officer

Avigrade Pty Ltd
04.2017 - 12.2019

Accounts Assistant

Nifty Investments
01.2014 - 12.2016

Bookkeeper

Community Forestry Network
02.2011 - 12.2013

Front Desk Officer

Elite Guest Cottages
01.2007 - 12.2010

Higher National Diploma - Diploma in Bookkeeping & Payroll Management

University College Dublin

Certificate of Higher Education - QQ1 Level 5 Major Healthcare Support

Healthcare Training Solutions

Certificate of Higher Education - Healthcare Certificate

HSeLanD

Certificate of Higher Education - Healthcare Certificate & Training

Home Care Professionals Academy

Certificate of Higher Education - Remote Work Ready Certificate

LOETB

Higher National Diploma - Diploma in Psychology

Alison

Master's Degree - Master of Accounting

Atlantic International University

National Diploma - Technical Financial Accounting

Institute of Certified Bookkeepers
NTFOMBIE SHIBA