Nércia Kiara Felix Djive
Dublin City Centre
Summary
I am an excellent professional with a good track record at Milgan and Dilgan Ltd. in customer service and cleaning operations. I am recognized for excellent standards in cleaning and making customers satisfied with good, effective communication and teamwork. I am good at maintaining organized environments and adapting to changes, priorities, and giving a safe and welcoming atmosphere for all clients.
Overview
1
1
year of professional experience
Work History
Cleaning Operative
Milgan & Dilgan Ltd., SOS Group
Ballsbridge, Dublin, Ireland
12.2024 - 02.2025
- Maintained cleanliness in assigned areas, ensuring a tidy and safe environment.
- Conducted routine inspections to identify cleaning needs and maintain standards.
- Followed safety protocols while using cleaning chemicals and equipment properly.
- Adapted to changing schedules and priorities, completing tasks as directed.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Sanitized frequented areas and equipment using approved supplies.
- Emptied wastebaskets and replaced liners.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Swept sidewalks and driveways of debris.
- Kept business entrances clean, tidy and professional in appearance.
- Followed company uniform, performance and security policies with every job.
Sales Assistant
Villa dos Sonhos
Maputo, Mozambique
01.2024 - 09.2024
- Provided exceptional customer service by assisting with product selection, and offering personalized recommendations.
- Managed inventory, organized store displays, and maintained a clean and organized store environment.
- Contributed to achieving sales targets and ensuring a positive customer experience.
- Assisted customers in selecting products to meet their needs.
- Maintained organized inventory on the sales floor and stockroom.
- Provided product information and answered customer inquiries effectively.
- Handled returns and exchanges following company policies efficiently.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Answered incoming telephone calls to provide store, products and services information.
Education
General English & IELTs - English Language
Holmes Institute Dublin
Merrion Square, Dublin02-2025
High School Diploma -
Willow International School
Mozambique, Costa De Sol, Dona Alice11-2023
Bachelor of Arts - Business
Holmes Institute
Dublin, IrelandSkills
- Customer service excellence
- Time management
- Record keeping
- Multitasking
- Cleaning and sanitation
- Adaptive learner
- Teamwork and collaboration
- Efficiency and organization
- Customer service
- Effective communication
- Relationship building
- Customer retention
- Client engagement
- Closing sales
- Revenue generation
- Sales presentations
Activities
- Running
- Reading books
- Open to discover more
References
References available upon request.
Timeline
Cleaning Operative
Milgan & Dilgan Ltd., SOS Group
12.2024 - 02.2025
Sales Assistant
Villa dos Sonhos
01.2024 - 09.2024
General English & IELTs - English Language
Holmes Institute Dublin
High School Diploma -
Willow International School
Bachelor of Arts - Business
Holmes Institute
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