Noureddine Jaafri

• Driving: Safely operate a variety of bus routes, adhering to schedules and adjusting speed for traffic and weather
• Vehicle maintenance: Conduct daily inspections and report mechanical issues
• Passenger assistance: Help passengers with special needs board and exit safely
• Fare collection: Accurately handle cash transactions and issue tickets
• Customer service: Respond to passenger inquiries and provide information about schedules and directions
• Conflict resolution: Address altercations and disruptions on the bus
• Safety: Enforce safety measures and conduct codes

• Provided comprehensive care and support to young people aged between 10 and 18 with diverse needs due to deprived and abusive backgrounds

• Developed personalized care plans in collaboration with child, families, and multidisciplinary teams

• Assisted child with daily living activities, promoting independence and enhancing quality of life

• Conducted regular assessments to monitor child's physical, emotional, and social well-being

• Implemented behavioural strategies to address challenging behaviours and foster a positive environment

• Trained and mentored junior staff and volunteers in best practices for child care and safety protocols

• Maintained accurate and confidential records, ensuring compliance with regulations and policies

• Facilitated group activities and therapeutic programs to encourage social interaction and engagement

• Certified in therapeutic crisis intervention, drugs & alcohol awareness, self-harm issues, medication safety, counselling, first aid, child/law rights. Mandatory training on these issues were ongoing throughout the job