Norma Maguire
Tralee,Co Kerry
Summary
I am currently a Pensions Administrator with extensive experience in customer service, accounts management, and retail banking. Proficient in managing new business applications, mailbox queues, and client communications to ensure timely and efficient service. Passionate about enhancing workflow efficiency and team development through active participation and skill transfer.
Overview
26
26
years of professional experience
Work History
Individual Pensions Administrator
New Ireland
01.2025 - Current
- Administered individual pension plans, including personal pensions and PRSAs, to ensure compliance and client satisfaction
- Executed fund switch transactions for client accounts to align investments with client goals
- Managed pup and stop process tasks to accurately adjust client accounts and maintain up-to-date records
- Administered policy revival processes to restore client benefits
AVC Pensions Administrator
New Ireland
, Co. Kerry
01.2023 - 01.2025
- Administer new business applications, ensuring timely processing and zero delays.
- Collaborated with TCS to progress pipeline tasks, improving workflow efficiency.
- Manage and prioritize mailbox queues, implementing rules to handle volume and prevent complaints.
- Communicate with clients within SLA, ensuring prompt and efficient service.
- Participated in training and skill transfers to support team development.
- Efficiently managed a busy mailbox queue, implemented rules to prioritize tasks and prevent complaints.
- Proactively participated in individual and team training to boost overall performance and skills.
- Assisted in clearing backlog queues by reviewing MIS reports daily, ensuring timely task completion.
- Manage tenant maintenance requests, following up to ensure satisfaction and completion.
- Document deficiencies and maintenance requests for record-keeping.
- Address concerns of current residents in a friendly and professional manner, ensuring response to trouble calls from residence.
- Budget management, making sound fiscal decisions, increasing net operating income of the community.
- Inspecting apartment grounds to make sure area is clean and tidy, meeting H&S requirements.
- Monitor progress and the cost of work for property owners.
- Compile and maintain records on operating expenses and income.
- Coordinate repairs, maintenance and renovation
Administrator/ Cashier/ FX/ Customer Advisor & School Youth Coordinator
Bank of Ireland
, Co. Kerry
01.2008 - 12.2022
- Processed financial transactions accurately, ensuring compliance with banking regulations.
- Maintained professional customer areas, enhancing client experience and satisfaction.
- Balanced vaults, ATMs, and lodgment machines, ensuring precise cash management.
- Identified customer needs, promoting relevant banking products and services.
- Handled foreign currency transactions, maintaining security and accuracy.
- Handled financial transactions accurately, ensuring compliance with banking regulations.
- Maintained a professional customer area, enhancing the bank's image.
- Balanced vault and ATM machines daily, ensuring smooth operations.
- Identified customer needs, recommending suitable financial products.
- Managed foreign currency transactions, ensuring security and accuracy.
- Employed within a busy sales and customer focused environment, responsible for delivering first class customer care at all times
- Handling stock queries and product issues/ returns
- Cash handling and card processing
- Order picking, ensuring order accuracy and meeting sales timeframes
- Managed phone communications and faxed critical information to other hospitals, ensuring timely data transfer.
- Handled patient x-rays and performed general administrative duties, contributing to efficient department operations.
- Supported the x-ray department as part of FETAC secretarial studies, enhancing organizational skills.
- Collaborated with clients to ensure smooth office visits, enhancing customer satisfaction.
- Handled general administrative tasks and managed incoming and outgoing mail efficiently.
Administrator/ Cashier/ Foreign Exchange
Permanent TSB
Mitchelstown, Co. Cork
10.2007 - 12.2007
Cashier & Customer Service Assistant
Argos
Tralee, Co. Kerry
05.2001 - 08.2004
Administrator
Tralee General Hospital
, Co. Kerry
01.2001 - 01.2002
Cashier & Foreign Exchange
Permanent TSB
Killarney, Co. Kerry
02.2007
Administrator
O'Sullivan Campbell Architects
Tralee, Co. Kerry
01.2000
Education
QFA Financial Planning January 2027
01.2027 - 09.2026
QFA Pensions
Institute of Bankers Ireland
IrelandQFA Regulations
Institute of Bankers Ireland
IrelandQFA Investments
Institute of Bankers Ireland
IrelandQFA Loans
Institute of Bankers Ireland
IrelandBachelor of Arts (Honours) - Information Systems Management
Institute of Technology Tralee
TraleeBachelors of Arts (Ordinary) - Information Systems Management
Institute of Technology Tralee
TraleeNational Certificate - Informations Systems
Institute of Technology Tralee
TraleeFETAC Level 1 & 2 - Business Studies Secretarial
Tralee Community College
TraleeSkills
- Customer Service
- Accounts Management
- Retail Banking
- Foreign Exchange
Personal Information
Title: Pensions Administrator
Hobbies
Title: Pensions Administrator
Timeline
QFA Financial Planning January 2027
01.2027 - 09.2026
Individual Pensions Administrator
New Ireland
01.2025 - Current
AVC Pensions Administrator
New Ireland
01.2023 - 01.2025
Administrator/ Cashier/ FX/ Customer Advisor & School Youth Coordinator
Bank of Ireland
01.2008 - 12.2022
Administrator/ Cashier/ Foreign Exchange
Permanent TSB
10.2007 - 12.2007
Cashier & Foreign Exchange
Permanent TSB
02.2007
Cashier & Customer Service Assistant
Argos
05.2001 - 08.2004
Administrator
Tralee General Hospital
01.2001 - 01.2002
Administrator
O'Sullivan Campbell Architects
01.2000
QFA Pensions
Institute of Bankers Ireland
QFA Regulations
Institute of Bankers Ireland
QFA Investments
Institute of Bankers Ireland
QFA Loans
Institute of Bankers Ireland
Bachelor of Arts (Honours) - Information Systems Management
Institute of Technology Tralee
Bachelors of Arts (Ordinary) - Information Systems Management
Institute of Technology Tralee
National Certificate - Informations Systems
Institute of Technology Tralee
FETAC Level 1 & 2 - Business Studies Secretarial
Tralee Community College