Noor Arsh
Termonfeckin,Louth
Summary
A dedicated and results-oriented professional with a proven track record in retail customer service and assistance. Extensive experience as a Pharmacy Assistant and Customer Service Advisor at reputable establishments has honed a comprehensive skill set to deliver exceptional service and support to customers. Proficient in providing personalized assistance, processing transactions accurately, and resolving inquiries promptly, excels in creating positive experiences that foster customer loyalty and satisfaction. Strong communication skills, attention to detail, and ability to collaborate effectively with team members enable thriving in fast-paced environments while maintaining a high standard of service delivery. Adaptable and solution-oriented, committed to delivering results and contributing to the success of the organisation.
Overview
1
1
year of professional experience
1
1
Certification
Work History
OTC Medical Counter Assistant
Hickey's Pharmacy
Drogheda, Louth
09.2021 - 05.2022
- Customer Service: Provided excellent customer service by assisting customers with their inquiries, processing prescriptions, and recommending over-the-counter medications.
- Medication Dispensing: Dispensed medications accurately under the supervision of a pharmacist, ensuring proper labelling and adherence to legal regulations.
- Inventory Management: Managed pharmacy inventory by monitoring stock levels, ordering medications and supplies, and conducting regular stock checks to prevent shortages.
- Healthcare Compliance: Ensured compliance with pharmacy laws and regulations, including controlled substance regulations, HIPAA, and other relevant guidelines.
- Administrative Support: Provided administrative support to pharmacy staff, including answering phones, scheduling appointments, and processing insurance claims.
- Health Promotion: Promoted health and wellness by providing advice on over-the-counter products, vitamins, and supplements to improve overall well-being.
- Medication Management: Assisted in medication management services such as medication synchronization, blister packaging, and refill reminders to improve medication adherence.
- Patient Record Management: Maintained accurate patient records and prescription files, updating information as necessary and ensuring confidentiality of sensitive information.
- Emergency Preparedness: Participated in emergency preparedness protocols, including handling of emergency medications and assisting in emergency response procedures.
Customer service advisor
Argos
Drogheda, Louth
05.2021 - 09.2021
- Customer Assistance: Provided friendly and efficient assistance to customers, helping them locate products, understand promotions, and navigate the store layout.
- Order Processing: Processed customer orders efficiently, including reservations, online orders, and in-store purchases, ensuring accuracy and timeliness.
- Product Knowledge: Demonstrated comprehensive knowledge of Argos products and services, offering informed recommendations and answering customer inquiries.
- Transaction Handling: Handled cash transactions and card payments accurately, processed refunds and exchanges, and balanced cash registers at the end of shifts.
- Complaint Resolution: Addressed customer complaints and concerns promptly and professionally, striving to find satisfactory resolutions and maintain positive customer relationships.
- Stock Management: Assisted with stock management tasks such as restocking shelves, inventory checks, and maintaining product displays to ensure a neat and organised store environment.
- Click and Collect Service: Facilitated the Click and Collect service by retrieving online orders, verifying customer identities, and ensuring a smooth pickup process.
- Promotional Activities: Supported promotional activities and sales events by promoting featured products, setting up promotional displays, and informing customers about special offers.
- Team Collaboration: Collaborated effectively with team members and other departments to achieve store goals, contributing to a positive working environment and overall store success.
Education
Irish Pharmacy Union OTC Medical Counter Assitant - Pharmacy Assistant
09/2021 - 03/2022
Bachelor of Science - Biopharmaceutical Science
09/2022 -
Skills
- Self-motivated
- Order taking
- Outgoing and enthusiastic
- Face-to-face selling
- Customer advising
- Customer service
- Confident communicator
- Cash handling
- Restocking inventory
Languages
Urdu
Fluent
English
Fluent
Hindi
Fluent
Affiliations
- Photography
- Hiking
- Reading
- Outdoor Planting
- Cooking / Baking
Accomplishments
- QQI Level 5 - Community Health Services
- I.P.U Medical Counter Assistant
- First Aid Response (PHECC)
- People Handling First Aid Response (PHECC)
Certification
Currently I hold a category B learner driving permit.
Timeline
OTC Medical Counter Assistant - Hickey's Pharmacy
09.2021 - 05.2022
Customer service advisor - Argos
05.2021 - 09.2021
Drogheda Institute of Further Education - Irish Pharmacy Union OTC Medical Counter Assitant, Pharmacy Assistant
09/2021 - 03/2022
Dundalk Institute of Technology - Bachelor of Science, Biopharmaceutical Science
09/2022 -
Similar Profiles
Cathy O DonoghueCathy O Donoghue
Shop worker at Donagh Hickey's CentraShop worker at Donagh Hickey's Centra
Rafaa KorinaRafaa Korina
Pharmacist at Community Pharmacy ,nada Alalmia Pharmacy,alshifa PharmacyPharmacist at Community Pharmacy ,nada Alalmia Pharmacy,alshifa Pharmacy
Shani PoundsShani Pounds
Senior Certified Pharmacy Technician at Walgreens Pharmacy/ Walgreens Specialty PharmacySenior Certified Pharmacy Technician at Walgreens Pharmacy/ Walgreens Specialty Pharmacy