Nicole Kasi
Roanoke
Summary
Learning and Development professional with track record of driving impactful training initiatives and fostering continuous improvement. Skilled in designing and implementing training programs that enhance team performance and adapt to organizational needs. Strong emphasis on collaboration, effective communication, and strategic thinking to achieve measurable results. Reliable and flexible, always ready to meet changing needs and ensure success in dynamic environments.
Overview
5
5
years of professional experience
Work History
Technical Content Creation (Temporary)
Mercedes-Benz Financial Services
08.2023 - 07.2024
- Developed impactful content strategies aligned with company goals and target audience needs.
- Designed training materials tailored to meet the specific requirements of the product team
- Facilitated feedback sessions to gather insights and refine pilot training programs
- Communicated project timelines to stakeholders to ensure alignment and transparency
- Streamlined content creation workflows for increased productivity and efficiency.
- Staying up-to-date on industry trends, adjusting our approach accordingly to maintain a competitive edge in the market.
- Established a consistent brand voice by enforcing style guidelines across all written materials.
Learning and Development Specialist
Farmers and Merchants Bank of Long Beach
06.2019 - 06.2023
- Managed Learning Management System to assign, deliver, track, and report on user training programs
- Resolved troubleshooting issues within the Learning Management System
- Utilized variety of instructional design methodologies to create effective learning experiences
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Developed a library of instructional materials, ensuring consistency in messaging across all departments.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Created spreadsheets to track, analyze, and report on performance data
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Executed record filing system to improve document organization and management
Education
BBA - Business Administration
California State University of Fullerton
Fullerton, CA05-2017
Skills
- Content Strategy Development
- Creative Direction
- Web Content Management
- Interactive Content
- Teamwork and Collaboration
- Excellent Communication
- Organizational Development
- E-learning Design
Timeline
Technical Content Creation (Temporary)
Mercedes-Benz Financial Services
08.2023 - 07.2024
Learning and Development Specialist
Farmers and Merchants Bank of Long Beach
06.2019 - 06.2023
BBA - Business Administration
California State University of Fullerton
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