Nipaporn Srisawang
Ranelagh,Co. Dublin
Summary
Hardworking Quality Lead brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Overview
14
14
years of professional experience
Work history
Operational Delivery Manager
Covalen
Dublin, Ireland
07.2025 - Current
- Led end to end operational delivery for the PDO program, overseeing teams responsible for training and validating AI product data models to ensure accuracy, quality, and scalability.
- Managed day-to-day performance, SLAs, and productivity targets across multilingual AI-training workflows, driving continuous process optimisation and data quality improvements.
- Provided strong people leadership through coaching, development planning, and capacity management, ensuring high engagement and operational readiness across a fast-paced, evolving AI environment.
- Acted as the primary point of governance and communication for stakeholders, delivering performance insights, mitigating operational risks, and supporting project expansion and innovation initiatives.
Team leader
Covalen
Dublin
09.2023 - 07.2024
- Serve as the primary point of contact for HR-related issues and resource planning.
- Lead team development and performance assessment, setting clear goals and providing constructive feedback.
- Ensure compliance with policies and procedures, handling non-performance in accordance with guidelines.
- Manage workload allocation and monitor team performance, implementing action plans as needed.
- Track, report on team productivity, ensuring timely & quality delivery.
- Foster client relationships, attend meetings and prepare reports.
- Coordinate team training, support IT orientation, and collaborate with support functions for process improvement.
- Maintain adherence to deadlines, escalate issues as necessary, and keep management informed of account performance.
- Demonstrate leadership and problem-solving skills, effectively communicating with clients and team members.
Quality Lead
Covalen
Dublin, Ireland
05.2022 - 05.2023
- Responsible for quality monitoring, driving the team to achieve the required strategic results through close cooperation with Operations and other PTQ resources
- Supporting our client's Quality program, which includes delivering the company's results, presenting strategies and risk assessment
Ensuring that business SLAs are continuously met. - Proactive workforce planning for the team.
- Adapt and update the vision and strategy of our quality program in response to new product launches and organizational transformation.
Ensure accurate and detailed team reporting and participate in ongoing data and trend analysis. - Control and monitoring of all activities of the team.
Quality Analyst
Covalen
Dublin, Ireland
02.2021 - 05.2022
- Monitor, evaluate, council and document employee's quality performance and provide coaching assistance as needed to meet goals and expectations.
- Work closely with the management team to support and drive quality results of the team.
Community Operations Analyst
Covalen
Dublin, Ireland
11.2020 - 02.2021
- Enforce the Implementation Standard policy by monitoring reports of abuse on the client platform, reviewing the content within agreed turnaround times and ensuring the Operational Quality is kept at the highest benchmark.
Anchor Mentor SME
Covalen
Dublin, Ireland
05.2019 - 11.2020
- Administration of AWD teams, Skillsets and workload to the team based on their training.
- Updating schedule forecasting for the team's workload capacity to maintain service delivery expectations.
- Creating and sending weekly reports, daily performance to manager and team, following up with rep on performance
- Flagging and following up with any tasks or bugs that affect queues.
- Coordinating with other departments and helping motivate the team
Community Operations Analyst
Covalen
Dublin, Ireland
10.2016 - 05.2019
- Enforce the Implementation Standard policy by monitoring reports of abuse on the client platform, review the content within agreed turnaround times and ensuring the Operational Quality is kept at the highest benchmark.
- Also, look after escalation projects in the market by assigning work to the team member and look after the report for the client at the end of the day.
Chef
Saba Thai & Vietnamese Restaurant
Dublin, Ireland
04.2016 - 10.2016
- Prepared ingredients prior to service, rotating stock and storing in temperature-controlled environments to meet health requirements.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
Representative
Tiger Beer Promotion
Dublin, Ireland
04.2012 - 01.2016
- Tiger Beer as Super Premium in the eyes of the target consumers, presenting Tiger Beer Samples to target consumers and encourage consumers to ‘like' the Tiger Ireland Facebook page
- Demonstrated products to encourage purchases by showcasing features and benefits.
Education
Higher National Diploma - UX Design
UCD Professional Academy
Dublin, Leinster 05/2023 - 12/2023
Higher National Diploma - Graphic Design
Dublin Institute of Design
Kildare, Ireland 01/2016 - 01/2018
Certificate of Higher Education - Computing
Institute of Technology Tallaght
Dublin 2012/2012 - 2014/2014
Level 5 - Information Technology
St.Tiernan's College of Further Studies
Dublin 2011 - 2012
Leaving Certificate -
St. Tiernan's Community School
Dublin, Ireland 2009/2009 - 2011/2011
Junior Certificate Equivalent -
Nawaminthrachinuthit Satriwitthaya 2
Bangkok, Thailand 2003/2003 - 2009/2009
Skills
- People Management
- Communication and Collaboration
- Decision Making and Problem-Solving
- Administrative support
- Microsoft Office
Languages
Thai
Native
English
Fluent
ACHIEVEMENTS
Impact Program Winner - Innovation Q1 2024
PTQ Performance Star Quarter 4 in 2022
Engagement Champions in April 2022
Performance Gurus in May 2021
Engagement Champions in August 2021
Commitment to Excellence (AMSME) in September 2019
Commitment to Quality in February 2019
Commitment to Quality in March 2018
Commitment to Quality in July 2017
Academic Excellence in Geography, Physics and Art Awards in 2010
Second Place winner of Adobe Photoshop Competition in 2010
Third Place winner of Microsoft Word Competition in 2008
Leader of Sport's Day parade in 2008
Winner of Basic Dreamweaver competition in 2007
Interests
Travelling, Fitness, Painting, Drawing, and Photography
Timeline
Operational Delivery Manager
Covalen
07.2025 - Current
Team leader
Covalen
09.2023 - 07.2024
Quality Lead
Covalen
05.2022 - 05.2023
Quality Analyst
Covalen
02.2021 - 05.2022
Community Operations Analyst
Covalen
11.2020 - 02.2021
Anchor Mentor SME
Covalen
05.2019 - 11.2020
Community Operations Analyst
Covalen
10.2016 - 05.2019
Chef
Saba Thai & Vietnamese Restaurant
04.2016 - 10.2016
Representative
Tiger Beer Promotion
04.2012 - 01.2016
Higher National Diploma - UX Design
UCD Professional Academy
05/2023 - 12/2023
Higher National Diploma - Graphic Design
Dublin Institute of Design
01/2016 - 01/2018
Certificate of Higher Education - Computing
Institute of Technology Tallaght
2012/2012 - 2014/2014
Level 5 - Information Technology
St.Tiernan's College of Further Studies
2011 - 2012
Leaving Certificate -
St. Tiernan's Community School
2009/2009 - 2011/2011
Junior Certificate Equivalent -
Nawaminthrachinuthit Satriwitthaya 2
2003/2003 - 2009/2009