Ninu Martin
Dublin,Ireland
Summary
Dynamic and adaptable professional with a strong ability to thrive in fast-paced environments. Demonstrates excellent physical stamina and communication proficiency, ensuring effective team collaboration and superior customer service. Skilled in cash handling, customer relations, and product knowledge, with a proven track record of enhancing customer satisfaction through menu memorisation and performance management. Committed to leveraging these skills to drive success in future roles while continuously developing expertise in customer service excellence.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work history
CREW MEMBER
McDonald’s, Rathmines
Dublin 06, Ireland
2025.05 - Current
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Handled high-pressure situations calmly providing solutions promptly.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Operated cash registers accurately, ensuring proper handling of transactions.
SHOP MANAGER & SALES ASSOCIATE
FAVOURITES GIFT SHOP
Ernakulam, India
2020.08 - 2024.11
- Managed daily store operations including customer service, billing, and sales. Regularly restocked and arranged inventory such as gift items, crockeries, and groceries to meet customer needs. Maintained a clean, organized, and welcoming environment. Handled cash, tracked stock levels, and ensured smooth day-to-day functioning. Developed strong communication and multitasking skills—ideal for fast-paced retail or food service roles.
- Email nijyann18@gmail.com
Education
MSC - BIG DATA MANAGEMENT AND ANALYTICS
Griffith College
Dublin, Ireland 2025.01 - 2026.07
BACHELOR OF COMPUTER APPLICATION - DATA SCIENCE
Amrita Vishwa Vidyapeetham
Ernakulam, India 2021.06 - 2024.03
Skills
- Fast-Paced work adaptability
- Good physical stamina
- Communication proficiency
- Team player
- Cash handling
- Customer Service
- Customer relations
- Product knowledge
- Menu memorisation
- Performance Management
LANGUAGE SKILLS
Mother tongue(s): MALAYALAM
Other language(s): ENGLISH
Listening C1, Reading C2, Spoken production C1, Spoken interaction C2
Other language(s): HINDI
Listening B1, Reading B1, Spoken production A2, Spoken interaction B1
Timeline
CREW MEMBER
McDonald’s, Rathmines
2025.05 - Current
MSC - BIG DATA MANAGEMENT AND ANALYTICS
Griffith College
2025.01 - 2026.07
BACHELOR OF COMPUTER APPLICATION - DATA SCIENCE
Amrita Vishwa Vidyapeetham
2021.06 - 2024.03
SHOP MANAGER & SALES ASSOCIATE
FAVOURITES GIFT SHOP
2020.08 - 2024.11