Nino Pertenava

• Irleand
• JANUA RY 2 019 — J UNE 2019
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
• Analyzed past sales data and team performance to develop realistic sales goals
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
• Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans
• Managed to meet customers face to face or by Phone to offer company's new offers

• F EBRUA RY 2 021
• Optimized system and platform performance capabilities in most efficient, practical way possible
• Established online configuration knowledge base to support functionality by developing robust system application overview
• Worked In Georgia Several Embassy (United States, Italian, Polish, United
• Kingdom)
• Managed to worked on Fake news alert
• I worked on researches, it was: Child abuse, Sexual harassment, Bullying, Fake news
• Majorel, Senior content moderator , Tbilisi
• FEBRUA RY 2 021 — F EBRUA RY 2 022
• Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in Russian Market
• Daily I need to root do Data Analysis and Summary
• Daily Providing QA my reports, and working as liaison with quality team
• Working closely with Safety teams, and act as escalation point of contact for policy related questions, issues and solutions
• Attending every day/week Coaching and Training, to know every update political or other procession, it helps me to work consistently
• Enhance moderation policy and community safety continuously
• Managing to be by attention with our group chat to be up-to-date
• Everyday Trying to attend training, it gives me more qualification
• Trust and safety , Accenture, APRIL 2022 — P RESENT
• Organize, categorize, and publish content and information using specific tools and channels
• Review, classify and/or eliminate highly sensitive content
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and
• Safety team within agreed-upon turnaround times and standards of quality
• Serve as an advocate for the user community
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role.

• Proceeded, tracked, and completed requests in an efficient and timely manner
• Escalated sensitive requests to other cross functional teams
• Responded quickly, accurately, and comprehensively to escalated user/partner inquiries
• Worked closely with a variety of stakeholders
• Gathered, analyzed, and utilized relevant data and escalation trends to improve the overall escalation processes and provide recommendations for process, policy and product improvements
• Investigated reported escalations across multiple channels on FB and IG
• Provided timely responses to emergency requests from all over the world
• Processed high volumes of legal documents / court orders.

• Organize, categorize, and publish content and information
• using specific tools and channels.

Review, classify and/or eliminate highly sensitive content. Understand and remain updated on changing client policies and guidelines.

• Investigate, resolve, and relay complex content issues to the
• broader Trust and Safety team within agreed-upon turnaround times and standards of quality.
• Serve as an advocate for the user community

Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.