Nina Hoerzing
County Laois,Ireland
Summary
My name is Nina, I was born in Vienna Austria and have been living in Ireland for ten years. I have been working in office roles ever since graduating secondary school in 2020. I enjoy working in customer service and administrative roles. I am fluent in English and German.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
German Claims Officer (Medical Insurance)
Allianz
2024.11 - 2026.04
- Processing medical claims/invoices on a daily basis with a tight deadline and agreed target
- Carrying out daily administrative tasks
- Investigating each claim and adjusting as needed to ensure correct processing
- Ensuring strict data management when handling claims
- Daily communication with other departments such as customer service, medical and policy management teams
- Working with Microsoft office
- Completion of an Underwriting introduction course
Baby and Preschool Swim Teacher
Turtle Tots
Dublin, County Dublin
2024.03 - 2025.04
- Managing a big group of people (including adults and toddlers)
- Teaching swimming lessons in various hotels and leisure centres
- Teaching water safety
- Working closely with the admin team to forward any feedback and questions from the parents
- Setting up pool and swimming equipment
- Setting up swimming lanes
Membership Service Representative (German/English)
WHOOP
2022.02 - 2024.02
- Assisting members with inquiries and requests
- Providing support with online shop orders
- Translating and writing help articles and app features
- Processing order refunds and setting up invoices
- Handling queries over Email and Chat
- Troubleshooting, analyzing and resolving issues
- Working closely with a team and management
- Being professional and communicative
- Working with internal departments
- Experience in working with Hardware, Software and Order fulfilment
- Dealing with set targets and backlog
- Working with systems like Salesforce, Zendesk and Intercom
- Processing renewal requests and helping customers with the set up of the product.
German Moderation Associate
Cognizant
Dublin, County Dublin
2020.11 - 2021.05
- Make decisions as to what course of action needs to be taken to ensure correct information is displayed
- Make outbound phone contact with clients in a courteous, professional and efficient manner
- Process and raise required requests/transactions and make sound decisions related to customer requirements
- Follow all compliance and security measures relating to client data.
- Take action on process transactions and handle the same with proper research
Education
Leaving Certificate -
Balbriggan Community College
Dublin, County Dublin 2016.10 - 2020.06
Philosophy - Course
Trinity College
Dublin 2019.03 - 2019.03
Secondary school - undefined
Arts and Creative Education
Vienna 2013.09 - 2016.10
Skills
- QuickBooks
- Microsoft Office
- Shopify
- Stripe
- Zendesk
- Salesforce
Certification
- Leaving Certificate September 2019 to June 2020
- Philosophical Transition Year Week March 2019 to March 2019
Languages
German - Expert
English - Expert
Links
http://www.linkedin.com/in/nina-hoerzing
Timeline
German Claims Officer (Medical Insurance)
Allianz
2024.11 - 2026.04
Baby and Preschool Swim Teacher
Turtle Tots
2024.03 - 2025.04
Membership Service Representative (German/English)
WHOOP
2022.02 - 2024.02
German Moderation Associate
Cognizant
2020.11 - 2021.05
Philosophy - Course
Trinity College
2019.03 - 2019.03
Leaving Certificate -
Balbriggan Community College
2016.10 - 2020.06
Secondary school - undefined
Arts and Creative Education
2013.09 - 2016.10