NILOUFER
Dublin15,Dublin
Summary
seeking a sales assistant position with a solid background in customer service, cash handling, and merchandising, I am eager to contribute my proactive approach to a dynamic sales team. Proficient in maintaining organized displays, managing inventory, and collaborating with colleagues to achieve sales targets. Possess excellent communication skills and a proven ability to adapt to fast-paced sales environments. Enthusiastically seeking an opportunity to leverage my skills and contribute to the overall success of a sales team.
Overview
4
4
years of professional experience
Work history
Customer representative
Falafel
Dublin 15, Dublin
07.2023 - Current
- Provided exceptional customer service by greeting customers, taking orders, and ensuring a positive dining experience.
- Demonstrated strong product knowledge, explaining menu items, and making recommendations based on customer preferences.
- Managed a high volume of customer inquiries, concerns, and feedback with professionalism and efficiency.
- Handled cash transactions accurately and efficiently, ensuring the proper operation of the point-of-sale system.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, maintaining a high standard of food quality and presentation.
- Resolved customer complaints and issues promptly, aiming for customer satisfaction and retention.
- Participated in training sessions to stay updated on menu changes, promotions, and company policies.
- Maintained a clean and organized work environment, contributing to the overall efficiency of restaurant operations.
Customer support associate
Amazon
Hyderabad, INDIA
08.2020 - 05.2023
- Provided exceptional customer service through various channels, including phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Demonstrated a deep understanding of Amazon's products, policies, and services to effectively assist customers and resolve their concerns.
- Handled a high volume of customer contacts, meeting or exceeding performance metrics for response time, issue resolution, and customer satisfaction.
- Collaborated with cross-functional teams, including logistics and technical support, to resolve complex customer issues and ensure a seamless customer experience.
- Utilized customer relationship management (CRM) systems and tools to document interactions, update customer information, and track issue resolution.
- Assisted customers in navigating the Amazon website, placing orders, tracking shipments, and managing their accounts.
- Participated in ongoing training sessions to stay current on product updates, policies, and customer service best practices.
- Maintained a positive and professional demeanor, even in challenging situations, to ensure a positive customer interaction.
Education
B.com Computers - Commerce and Accounts
NTR Degree College
INDIASkills
- Customer Service
- Computer skills
- On-site product demonstrations
- Product Knowledge
- Visual Merchandising
- Sales Techniques
- Cash Handling
- Teamwork
- Hygiene, Health and Safety
- Knowledge of HACCP
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Telugu
Proficient (C2)
Additional Information
Do not require any sponsorship, have valid visa to live and work in Ireland.
Eligible to work full time.
Timeline
Customer representative
Falafel
07.2023 - Current
Customer support associate
Amazon
08.2020 - 05.2023
B.com Computers - Commerce and Accounts
NTR Degree College
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