NILAY AYDIN
DUBLIN,IRELAND
Summary
Driven and aspirational individual with strong interpersonal and organisational skills, combined with keen understanding of HR principles. Proficient in communication and conflict resolution, ensuring smooth interactions within diverse teams. Dedicated to fostering positive workplace culture and contributing to employee development.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Human resources intern
IZMIR SGK
TURKIYE
09.2018 - 11.2025
- Liaised with payroll department for timely and correct salary disbursement.
- Developed a new induction programme for better integration of new employees.
- Streamlined administrative processes for enhanced efficiency in HR department.
- Promoted diversity and inclusion through awareness-raising initiatives.
- Handled confidential documents securely, maintained privacy of sensitive information.
- Maintained accurate personnel files to ensure data protection regulations were met.
- Assisted in the recruitment process for successful candidate selection.
Human resources assistant
PASIFIK RAF SISTEMLERI
ISTANBUL , TURKIYE
08.2022 - 10.2023
- Achieved improved relations with staff through regular one-on-one meetings.
- Oversaw scheduling of annual leave requests avoiding understaffing issues during peak holiday seasons.
- Collaborated closely with department managers for better cross-functional communication.
- Coordinated training sessions to enhance employees' skills and knowledge.
- Conducted exit interviews for valuable feedback from departing employees.
- Aided in the resolution of employee grievances, fostering a healthier workplace culture.
- Handled correspondence between departments improving internal communication.
- Assisted in the development of HR policies for a more harmonious work environment.
- Prepared personnel files, keeping all employee records up-to-date.
- Maintained employee records, ensuring compliance with data protection regulations.
- Handled administration of benefits program which increased overall staff satisfaction.
- Streamlined recruitment process for more efficient hiring.
- Supported new hires during onboarding process, helping them settle into roles faster.
- Assisted HR manager in implementing diversity and inclusion initiatives.
- Updated records with employee status, personal information and agreement term changes.
- Kept physical and electronic personnel files regularly updated for accurate records.
- Prepared and distributed payslips detailing pay and deductions.
Customer service officer
HEPSIBURADA
TÜRKİYE
04.2020 - 10.2021
- Managed difficult customer situations for maintaining company reputation.
- Utilised strong communication skills for handling customer complaints effectively.
- Streamlined information flow through organised record keeping.
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Handled multi-line phone system to facilitate timely response to inquiries.
- Addressed customer queries, resulting in enhanced customer confidence.
- Liaised between customers and management for effective resolution of issues.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Responded to and summarised customer complaints and feedback.
- Resolved complaints with proactive problem-solving and analysis.
- Offered detailed product and service advice based on customer needs.
- Used SAP customer relationship management software to record detailed notes.
Education
Bachelor of Business Administration - Labor Economics And Industrıal Relatıons
DOKUZ EYLUL UNIVERSITY
TÜRKİYE 09.2015 - 02.2020
Skills
- Recruitment coordination
- Payroll administration
- Employee onboarding
- Policy development
- Data protection compliance
- Employee training
- Communication management
- Staff relations
- Performance feedback
- Recruitment software usage
- Staffing coordination
- Interview process facilitation
- Basic employment law knowledge
- Onboarding procedure expertise
Languages
English
Upper intermediate
Turkish
Proficient (C2)
Timeline
Human resources assistant
PASIFIK RAF SISTEMLERI
08.2022 - 10.2023
Customer service officer
HEPSIBURADA
04.2020 - 10.2021
Human resources intern
IZMIR SGK
09.2018 - 11.2025
Bachelor of Business Administration - Labor Economics And Industrıal Relatıons
DOKUZ EYLUL UNIVERSITY
09.2015 - 02.2020
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