Nikki Novak
Milwaukee
Summary
Dynamic professional with a proven track record at Marquette University, excelling in customer service and alumni relations. Adept at utilizing advanced technology solutions to enhance communication and support charitable initiatives. Recognized for effective conflict resolution and maintaining professionalism in high-pressure environments, contributing to successful fundraising efforts.
Overview
5
5
years of professional experience
Work History
Phonathon Caller
Marquette University
08.2024 - 12.2024
- Contacted alumni, parents, and friends of Marquette to build relationships, share university news, and cultivate support.
- Phonathon outreach also provides the university with an opportunity to stay up to date with news and contact information regarding our Marquette families.
- Received donations from alumni to go towards improving and providing more resources for students.
Cashier/Building Supervisor
Norridge Park District
05.2023 - 01.2024
- Boosted revenue through successful pool pass sales.
- Answered phones regarding Park District activities, summer camps, and pool inquiries.
- Maintained a calm environment amid disputes.
- Coordinated setup and cleanup of birthday events.
- Systematized and documented crucial financial records.
- Welcomed and registered fitness center members.
- Facilitated an open gym for school-aged children.
Orientation Leader
Marquette University
08.2023 - 08.2023
- I volunteered to facilitate group discussions, staff events, and generally provide a welcoming atmosphere for new students during New Student and Family Orientation.
Receptionist/front desk
Anthony Valentino Salon
07.2020 - 01.2023
- Greeted guests as they arrive at the salon.
- Answered phones, handled appointments, and addressed complaints.
- Handled transactions using various payment methods.
- Adhered to COVID-19 sanitation guidelines.
- Maintained cleanliness and organization of the salon.
- Managed opening and closing procedures for the salon.
Education
Nursing
Marquette University
04.2025
High School Diploma -
Loyola academy
05.2022
Skills
- Customer service
- Effective communication
- Experienced in utilizing advanced technology solutions
- Time management
- Conflict resolution
- Team collaboration
- Call center experience
- Records updating
- Alumni relations
- Reliability
- Attention to detail
- Professionalism
- Charitable donations
- Ability to learn new software quickly
Leadership Experience
Orientation Leader, Marquette University, 08/20/23, 08/27/23, Volunteered to facilitate group discussions, staff events, and generally provide a welcoming atmosphere to new students during New Student and Family Orientation.
Timeline
Phonathon Caller
Marquette University
08.2024 - 12.2024
Orientation Leader
Marquette University
08.2023 - 08.2023
Cashier/Building Supervisor
Norridge Park District
05.2023 - 01.2024
Receptionist/front desk
Anthony Valentino Salon
07.2020 - 01.2023
Nursing
Marquette University
High School Diploma -
Loyola academy
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