Nikita Donovan

• Picked, packed and dispatched high-volume orders, consistently exceeding performance targets during busy Christmas period.
• Coordinated with team members to identify damaged packages and facilitate their evaluation and repackaging.
• Assisted with loading and unloading vehicles, utilising both manual and machine-operated methods.
• Supported operational needs by working full-time night shift for six months.

• Served food and beverages to dining guests, ensuring a pleasant dining experience.
• Adapted to team needs by covering various roles, including kitchen porter, server, and cashier during peak hours.
• During the last 3 months of employment, demonstrating flexibility is what allowed me to be solely responsible for the student canteen which was adjacent to the cafe building.
• Assisted in preparing venues for events by arranging furniture and setting up equipment, contributing to a welcoming atmosphere.

Cleared tables and brought used utensils, plates and cups back to kitchen for cleaning.

Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.

• Supported deli operations during peak hours by preparing toppings and assembling sandwiches, wraps, and rolls for efficient service. Prepping toppings, making sandwiches, wraps and rolls.
• Trained new team members on customer service standards and store procedures to enhance team performance.
• Executed opening and closing procedures, ensuring accuracy in cash tills, maintaining cleanliness on shop floor, and securing store by managing alarm system.