Nieve Johnston
Livingston
Summary
Accomplished IT professional with extensive expertise in database management, network development and administration, and disaster recovery planning. Demonstrates strong empathy in technical support, ensuring user satisfaction and efficient problem resolution. Proficient in infrastructure updates, security monitoring, servers expertise, and infrastructure automation. Skilled in Linux administration, firewall management, and comprehensive IT infrastructure management. Committed to leveraging technical skills to enhance organisational efficiency and security.
Overview
7
7
years of professional experience
Work History
First Line Service Desk
Scottish Gov
Edinburgh
09.2023 - 09.2024
- Created training materials as part of new employee onboarding process.
- Tracked computer system and network performance to identify root causes of issues.
- Assisted in new software rollouts, ensuring smooth transition for users.
- Achieved improved customer satisfaction by proactively resolving technical issues.
- Supported remote users via phone or email, ensuring they received timely assistance.
- Maintained detailed records of all reported incidents and their resolutions for future reference.
- Used Jira to track support tickets and document actions.
- Managed databases with strong SQL skills.
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German Exchange
03.2018 - 03.2020
- Participated in a 2 year German exchange program
- Initial training was at Dalguise Adventure Centre in Perthshire where we trained in group activities
- Spent several weeks in Germany and learned about some of the culture
- Took part in events organized by our German hosts
- In year 2, the German participants visited Scotland and took part in both outdoor and cultural activities which we organized
- Outdoor activities included canoeing, Zip Lining and other outdoor pursuits
- Helped Lead and boost people into doing thing they thought they weren't capable for
Education
Certificate of Higher Education - Computing Science
West Lothian College
LivingstonHigher National Diploma - Cyber security
West Lothian College
LivingstonHigher - Physics, Maths, Psychology, Photography, English
St Margarets Academy
SVQ Level 2 - Laboratory Science, Chemistry, Computing Science, Music. Electronics
St Margarets Academy
LivingstonSkills
- Database management
- Network development and administration
- Disaster recovery planning
- Empathy in technical support
- Infrastructure updates
- Security monitoring
- Servers expertise
- Infrastructure automation
- Linux administration
- Firewall management
- User Support
- IT infrastructure management
Affiliations
- Servers, Gaming, 3D Printing and modelling
Timeline
First Line Service Desk
Scottish Gov
09.2023 - 09.2024
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German Exchange
03.2018 - 03.2020
Certificate of Higher Education - Computing Science
West Lothian College
Higher National Diploma - Cyber security
West Lothian College
Higher - Physics, Maths, Psychology, Photography, English
St Margarets Academy
SVQ Level 2 - Laboratory Science, Chemistry, Computing Science, Music. Electronics
St Margarets Academy
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