Nicolle Falco
Dublin
Summary
Hardworking Costumer Service Employee, adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
The Hairy Lemon
Dublin
09.2022 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Deli Staff Member
O'Briens Handcrafted Sandwiches & Coffee
Dublin
05.2022 - 10.2022
- Prepared sandwiches, salads, and other food items according to customer specifications.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Provided excellent customer service at all times when interacting with customers.
Bartender Assistant
The Irishtown House Pub
Dublin
03.2022 - 06.2022
- Assisted in the preparation of cocktails and other drinks according to recipes.
- Performed daily opening and closing duties according to established procedures.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
IT Programmer Analyst
Programmers Beyond IT
Sao Paulo
01.2020 - 12.2021
- Participated in design reviews to ensure adherence to best practices and coding standards.
- Collaborated with other teams to resolve issues and cover gaps in knowledge.
- Communicated with clients to define program needs and requirements, explaining potential challenges and costs.
Education
Bachelor of Science - Computer Systems Analysis
FATEC
Taquaritinga, Sao Paulo , Brazil.12-2021
Skills
- Customer Service
- Complex Problem-Solving
- Team Collaboration
- Food Safety Understanding
Certification
- Certificate of Achievement of the Foundation and Intermediate Levels of Barista Skills by (SCAE) SPECIALIST COFFEE ASSOCIATION OF EUROPE
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
Timeline
Waitress
The Hairy Lemon
09.2022 - Current
Deli Staff Member
O'Briens Handcrafted Sandwiches & Coffee
05.2022 - 10.2022
Bartender Assistant
The Irishtown House Pub
03.2022 - 06.2022
IT Programmer Analyst
Programmers Beyond IT
01.2020 - 12.2021
Bachelor of Science - Computer Systems Analysis
FATEC
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