Nicole Gunning
Citywest,Dublin
Overview
17
17
years of professional experience
Work History
Munster Industrial Development Manager
ABM
10.2022 - Current
- Developed and stood up an Industrial team in Munster to carry out additional cleaning services
- Ensure that the scheduled of work is completed in a timely manner, to satisfy customer requirements
- Built new client database with new and existing clients for business growth
- Responsible for the budget management, payroll, quote jobs on the work pal system
- Drive Health and Safety, develop RAMS to site specific jobs
- Overseeing and supporting Munster account Manger with daily contract operations
- Streamlining and re-designing accounts and site budgets
- Implement new structure to support with retention and client relationships
Assistant Site Services Manager
Momentum Support Services
Dublin Airport
01.2018 - Current
- Management of 100+ staff across the terminals and campus areas
- Assigned and responsible as the company authorised signatory for the processing of airport identification badges
- Ensure delivery of services to meet the needs and exceed the expectations of the client, within the scope of the contract
- Achieve and improve all site operational key performance indicators (KPI’s)
- Update and report on Balance Scorecard on monthly basis
- Ensure that business targets are met consistently meet our contractual obligations
- Build strong relationship with client and other lines of business and ensure that the team follow suit in accordance with their roles
- Monitor and maintain all contracts to company standards and within specification
- Manage and support additional sub-contractors on operational requirements and requests
- Oversee the input of payroll to ensure staff are paid correctly and that we stay within budget
- Responsible for the development and management of all company policies and procedures and ensure all company policies and procedures are followed at all times
- Responsibility for recruitment, training, development, and performance management of entire team
- Ensure all records relating to employment, including relevant qualifications, vetting and authorisation/permission to work are maintained and updated
- Identify training needs and deliver training as required in line with company standards
- Support growth of business, where possible, by up-selling and cross-selling to clients
- Support any customer initiatives which could lead to longer term benefits to both the client and the company
Customer Care Supervisor
Momentum Support Services
Dublin Airport
06.2016 - 12.2018
- Assisted United States Government law enforcement Officers with the processing of passengers attempting to gain entry into the United States of America
- Facilitated the effective delivery of training and management of the entire personnel team required to run the USCBP Contract
- Lead the entire team to deliver great customer service
- Operated the facility to Momentum Support Standards by striking the correct balance between the customer needs of the portfolio and the commercial objectives associated with a profitable business
- Created advocates for key areas within the portfolio
- Ensured the entire site is safe and presentable to staff & customers
- Liaised with contractors & senior management regarding the preservation and maintenance of the site
- Operated our areas in USCBP as a best-in-class facility in respect of the building, its staff, and the services it provides
- Liaised with US Officers in regards day to day operations and passenger selection
- Managed PAX forecast for the CBP operation
Customer Care Agent
Momentum Support Services
Dublin Airport
04.2013 - 05.2016
Senior Sales Advisor/ Supervisor
Barratts Shoe Shop
09.2007 - 03.2013
Timeline
Munster Industrial Development Manager
ABM
10.2022 - Current
Assistant Site Services Manager
Momentum Support Services
01.2018 - Current
Customer Care Supervisor
Momentum Support Services
06.2016 - 12.2018
Customer Care Agent
Momentum Support Services
04.2013 - 05.2016
Senior Sales Advisor/ Supervisor
Barratts Shoe Shop
09.2007 - 03.2013
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