Nicole Buckley
Vancouver
Summary
Forward-thinking individual skilled at operating departments efficiently to meet goals. Proactive and hardworking team member focused on continuous operational improvement. Agile and Adaptable to suit the companies needs. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sitric Jewellers
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
New Store Openings I.T Project Coordinator
Lululemon
10.2020 - 10.2022
- Successfully promoted from Educator Help Center to New Store Opening Team during busiest peak season and assisted with breaking records.
- Managed a variety of up to 60 store projects per year from 2020-2022.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked closely with external vendors, assisting with planning and developing vendor management policy, program and procedures.
- Attend pre & post open store calls with regional managers, store managers, and internal partners.
- Completed multiple shadow shifts in Lululemon's stores and understand store operations.
- Interviewed and trained new employees.
- Responsible for opening Chinook Center's Store which Calvin the CEO visited within week 1.
Support Analyst
Lululemon
06.2019 - 10.2020
- Supporting all Lululemon’s stores and corporate technology through Service Now and Five9.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback and receiving 5 star CSAT results.
- Worked flexible hours; night, weekend, and holiday shifts.
- Chosen to represent my team at the Leadership Summit 2020.
- Have been recognized for having exceptional communication skills.
- Maintained energy and enthusiasm in a fast-paced environment.
Marketing Manager
MGD Jewellery Wholesaler
01.2018 - 06.2019
- Managed all social media platforms and created fresh content for all the company’s brands.
- Built a new website for the brand Cristallo di Milano.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Worked alongside celebrity brand ambassador Anna Geary.
- Traveled to New York for a buying trip for the brand Anne Klein.
- Coordinated meetings between project members and clients to develop ideas, discuss progress, and set goals.
- Excelled working on administration and customer service.
- Managed 30+ retailers’ social media on behalf of the brand.
Supervisor
Links of London
09.2014 - 01.2018
- Keyholder.
- Trained on tills for all functions, reconciling cash at opening and close of day.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Updating figure sheets and banking.
- Delivered 5-star customer service.
- Worked on KPIs to ensure targets are reached.
- Responsible for marketing in-store.
- Provided a strong leadership presence on the floor among new members of staff.
Education
Bachelor of Science - Retail And Services Management
Technological University Dublin
Dublin, Ireland05.2019
Higher Certificate - Marketing
Technological University Dublin
Dublin, Ireland05.2016
High School Diploma -
Newbridge College
Kildare, Ireland2013
Skills
- Customer Service
- Self-Motivated
- Relationship Building
- Organization and Time Management
- De-Escalation Techniques
- Collaboration
- Data Entry
- Good Listening Skills
- Flexible and Adaptable
Certification
Foundations of Project Management an online non-credit course authorized by Google and offered through Coursera
Timeline
Assistant Manager
Sitric Jewellers
06.2023 - Current
New Store Openings I.T Project Coordinator
Lululemon
10.2020 - 10.2022
Support Analyst
Lululemon
06.2019 - 10.2020
Marketing Manager
MGD Jewellery Wholesaler
01.2018 - 06.2019
Supervisor
Links of London
09.2014 - 01.2018
Bachelor of Science - Retail And Services Management
Technological University Dublin
Higher Certificate - Marketing
Technological University Dublin
High School Diploma -
Newbridge College
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