Nicolai Patrascu
Pelton Fell,Durham
Summary
Dynamic and ambitious professional with a strong focus on customer satisfaction and relationship building. Demonstrates exceptional leadership, critical thinking, and analytical skills. Adept at working under pressure while maintaining optimism and confidence. Committed to process improvement through effective operation monitoring and equipment testing. Career goal includes leveraging self-motivation and responsibility to drive continuous improvement in operational processes.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Step UP Team Lead
NCL1
Gateshead
06.2024 - Current
- Coached team members through new or difficult task.
- Promoted professionalism among staff to develop productive relationships.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads for team.
- Monitored team performance metrics, identifying obstacles for improvement.
- Established guidelines for team operations, resulting in improved efficiency.
- Delegated tasks to make best use of individuals' skills.
- Led team of 60 and plus to achieve productivity and quality targets and successfully complete assigned task.
Proxy Team Lead
Amazon NCL1
Gateshead
01.2022 - 01.2024
- As proxy Team Lead i was responsible for managing Pack Single department and ensure the operational goals are met as:manage staff,prepare work schedules and assign specific duties to each associate in part.This help to maintain and improve fast and strong start to the shift
- Mentored and coached associates to produce high-performing, safety environment and a quality team members
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets
- Developed my interactions with associate through building trustful relationships with my team by giving the realistic and honest feedback ,delivering results in relation to the barriers that were raised and open to suggestion and listing to feedback giving to me and ensuring I act on it
- Led shifts and motivated team to ensure the orders is packing on time
- During my time there i identified issues with the process and improve them to increase the process results
- To improve work process i had to obtain knowledge in a problem solve and kick out process
- Working whit Area Manager and Team Lead hardly trying to find the best way to improve the process
- Regularly recognise great work and improvement to pack team it help to create the best team and less issue whit the process
- Upskilling the other associates as a PG,and coaching associates to improve quality and safety in our FC
- Collaborated with team members to achieve target results
- Observed operations to verify workflows and processes complied with safety regulations
- Improved operational efficiency by closely monitoring team productions and identifying inefficient processes
Process Guide (PG)
Amazon EUK5
Peterborough
07.2021 - 09.2021
- It was my duty to guide teams in packaging products correctly to be dispatched at the time
- Ensure that the station are clear and tidy for excellent work
- Ensuring the critical pull time (CPT) are always delivered in time
- I focused on improving quality on Pack process by coaching associates and explain the impact if his mistakes
- Followed health and safety guidelines for correct operation of highspeed and dangerous packing process in high level hazmat FC
- Accurately assembled and packed products on production lines, ensuring completed products met dispatch standards
- Labelled product and packages quickly and accurately
- Exceeded targets by quickly and accurately pick orders
- Manage your picking activities by sequencing them in the perfect route throughout your warehouse
- Ensure the order is pick at the time and its correct item being verify by 6 side check
- Developed open and professional relationships with team members to facilitate effective issue resolution
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff
- Offered constructive feedback to employees in response to quality assurance measures, ensuring consistently exceptional service
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
- Identifying costumer needs
Picking
Amazon EUK5
Peterborough
04.2020 - 01.2021
Team Leader
Expert Online
Chisinau, MD
01.2018 - 02.2019
Sales Consultants
Expert Online
Chisinau, MD
10.2013 - 01.2018
Education
Certificate of Higher Education - Business and Administration
Technical University Of Moldova
Chisinau, MD 08.2021 - 01.2025
Management -
University Babes Bolyai
Cluj Napoca, RO 08.2010 - 07.2013
Skills
- Strong leadership
- Relationship building
- Ability to work under pressure
- Customer focused
- Ambitious
- Responsibility
- Self-Motivation
- Confidence
- Punctuality
- Optimism
- Critical thinking
- Analytical thinking
- Operation monitoring
- Equipment testing
- Process improvement
Languages
English
Intermediate
Romanian
Intermediate
Russian
Intermediate
Timeline
Step UP Team Lead
NCL1
06.2024 - Current
Proxy Team Lead
Amazon NCL1
01.2022 - 01.2024
Certificate of Higher Education - Business and Administration
Technical University Of Moldova
08.2021 - 01.2025
Process Guide (PG)
Amazon EUK5
07.2021 - 09.2021
Picking
Amazon EUK5
04.2020 - 01.2021
Team Leader
Expert Online
01.2018 - 02.2019
Sales Consultants
Expert Online
10.2013 - 01.2018
Management -
University Babes Bolyai
08.2010 - 07.2013
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