nicola gavigan
ballyshannon,donegal
Summary
Experienced Spa Manager with talent for enhancing guest satisfaction and optimising operational efficiency. Led teams to elevate service standards, resulting in increased client retention and positive feedback. Implemented wellness programmes and cost-saving initiatives, driving both client engagement and profitability.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work history
spa manager
selfemployed
bundoran, donegal
03.2017 - 11.2024
- Developed bespoke treatment packages tailored to individual client needs.
- Monitored market trends to keep spa offerings competitive and attractive to customers.
- Handled guest complaints promptly and professionally, maintaining reputation for excellent service quality.
- Managed daily operations for smooth running of the spa.
- Implemented health and safety procedures, ensuring a safe environment for both staff and clients.
- Utilised social media platforms for effective promotion of spa offerings.
spa manager
holyrood hotel
bundoran, donegal
03.2005 - 03.2008
- Oversaw staff rotas to ensure adequate coverage during peak times.
- Managed daily operations for smooth running of the spa.
- Handled guest complaints promptly and professionally, maintaining reputation for excellent service quality.
- Collaborated with hotel management to offer exclusive deals for guests staying at the property.
Education
NVQ Level 2 - beauty
nwifhe
derry 09.2002 - 06.2004
Skills
- Inspirational team leader
- Spa operations understanding
- Organisational talent
- Staff supervision and training
- Marketing and promotions
Accomplishments
Highland radio customer appreciation awards 2023 , winner of Spa of year
Timeline
spa manager
selfemployed
03.2017 - 11.2024
spa manager
holyrood hotel
03.2005 - 03.2008
NVQ Level 2 - beauty
nwifhe
09.2002 - 06.2004
Similar Profiles
Reza GhavamiReza Ghavami
Freelance Architect (Project Architect) at SelfemployedFreelance Architect (Project Architect) at Selfemployed
Volodymyr KukliakVolodymyr Kukliak
Dental Technician at SelfemployedDental Technician at Selfemployed
Vasyl VoitovychVasyl Voitovych
Videographer at SelfemployedVideographer at Selfemployed
Ryan JohnstonRyan Johnston
Process Operator at Abbott IrelandProcess Operator at Abbott Ireland
Christine CairnsChristine Cairns
Waiting Staff Member at Darragh McclaffertyWaiting Staff Member at Darragh Mcclafferty