nicola gavigan
ballyshannon,donegal
Summary
Experienced Spa Manager with talent for enhancing guest satisfaction and optimising operational efficiency. Led teams to elevate service standards, resulting in increased client retention and positive feedback. Implemented wellness programmes and cost-saving initiatives, driving both client engagement and profitability.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work history
spa manager
selfemployed
bundoran, donegal
2017.03 - 2024.11
- Developed bespoke treatment packages tailored to individual client needs.
- Monitored market trends to keep spa offerings competitive and attractive to customers.
- Handled guest complaints promptly and professionally, maintaining reputation for excellent service quality.
- Managed daily operations for smooth running of the spa.
- Implemented health and safety procedures, ensuring a safe environment for both staff and clients.
- Utilised social media platforms for effective promotion of spa offerings.
spa manager
holyrood hotel
bundoran, donegal
2005.03 - 2008.03
- Oversaw staff rotas to ensure adequate coverage during peak times.
- Managed daily operations for smooth running of the spa.
- Handled guest complaints promptly and professionally, maintaining reputation for excellent service quality.
- Collaborated with hotel management to offer exclusive deals for guests staying at the property.
Education
NVQ Level 2 - beauty
nwifhe
derry 2002.09 - 2004.06
Skills
- Inspirational team leader
- Spa operations understanding
- Organisational talent
- Staff supervision and training
- Marketing and promotions
Accomplishments
Highland radio customer appreciation awards 2023 , winner of Spa of year
Timeline
spa manager
selfemployed
2017.03 - 2024.11
spa manager
holyrood hotel
2005.03 - 2008.03
NVQ Level 2 - beauty
nwifhe
2002.09 - 2004.06