Nicky Daly-Hayes

• Performed test drives safely whilst explaining vehicle features, providing comprehensive understanding to customers.
• Closely followed-up on leads generated from online enquiries, increasing conversion rates.
• Established trust with clients by demonstrating transparency in all transactions.
• Facilitated smooth vehicle handovers to ensure complete customer satisfaction.
• Presented tailored sales pitches to various customer demographics, resulting in effective communication.
• Utilised CRM systems effectively to manage client information and follow-ups.
• Built strong relationships with customers for increased loyalty.
• Assisted in arranging finance options for customers, making purchasing process easier.
• Conducted thorough market research to stay competitive with pricing strategies.
• Delivered detailed product knowledge to potential buyers.
• Finalized sales administration accurately and promptly to meet company standards.
• Engaged customers using up-to-date knowledge on product accessories, prices and key features.
• Met sales targets consistently to drive revenue.
• Qualified customers based on needs, desires and budget to guide selling and marketing strategies.

• Facilitated sales training sessions for improved team performance.
• Delivered convincing sales pitches to attract new clients.
• Utilised CRM software efficiently, improving lead tracking and follow-ups.
• Collaborated with sales team to meet monthly targets successfully.
• Generated leads to increase potential business opportunities.
• Built strong relationships with customers, resulting in repeat business.
• Listened to customer problems, objections and concerns, offering tailored solutions.
• Negotiated and closed sales to secure profitable deals and contracts.
• Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
• Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
• Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.

Responsibilities :

• Providing the highest quality of pictures, videos and 360 Degree picture for the companies website and different apps such as DoneDeal, Carzone , AutoTrader , Cars Ireland etc. For this I used an application called Pyxel Image Console.
• Help with the setting up of different sponsored events such as, cars for Cork City FC home games , Cork City FC's Annual Golf Classic, Greenweek in Alcon Cork and Nemo Rangers Golf Classic.
• Experience in using the TradeBid app and handover processes.
• Constant upkeep of the sites Car Displays ensuring that all the cars were in a neat and straight line.
• Creating short videos on TikTok that I edited myself using CapCut.

Responsibilities :

• Learned the skill of Fire safety regarding buildings and structures.
• Contributed as Part of a team that delivered a very high standard of work.
• Keep an extremely clean and professional work space for my own and my colleagues safety, along with helping us keep productive being able to work openly with no mess.
• Learned to work with various amounts of tools, and ensured that I was always in the correct PPE whilst on site.
• Insulating Attics, Joinery, Hanging doors, Firestopping, Assembling Kitchens and Wardrobes and much more were all apart of my daily tasks.

Responsibilities :

• Full bar training.
• Delivering a top class beverage service to all customers.
• Taking orders and helping customers in any way possible.
• Clearing Tables , Collecting glasses and maintaining a clean and organized work environment.
• Training and welcoming new staff members to our bar team.
• Confirmed ages of customers to identify they were of the legal age and discontinued service to intoxicated customers.

Responsibilities :

• A wealth of experience gained in the horticultural industry.
• Budding different samples of trees, pumpkin seeds, flowers.
• Weeding the trays within the poly tunnels.
• Various other labouring jobs .
• Became an active member of a team , growing my communicational skills and gaining knowledge regarding the plants and everything grown on site.