Nicholas Rolo
London,ON
Summary
Dynamic and reliable professional with a proven track record at Tim Hortons, enhancing customer satisfaction and team efficiency. Excelled in problem-solving and cash handling, demonstrating a positive attitude and strong teamwork skills. Achieved significant improvements in operational workflows and customer service quality, adhering to high standards under pressure.
Overview
7
7
years of professional experience
Work History
Team Member
Tim Hortons
07.2019 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Bottle Sorter
The Beer Store
02.2019 - 04.2019
- Maintained a clean and safe working environment by adhering to company guidelines and industry standards.
- Successfully balanced speed with accuracy during high-volume periods, maintaining top-notch sorting performance while still meeting production deadlines.
- Enhanced quality control measures by conducting regular inspections of sorted bottles for defects or contamination.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors, addressing any concerns promptly and professionally.
- Worked in recycling facility sorting recyclable materials.
Poll Clerk
City of London Ontario
06.2018 - 06.2018
- Posted signs, instructions and statutory notices for incoming voters to see.
- Addressed voter questions and concerns.
- Checked elector identification and eligibility and marked elector numbers in register.
- Attended appropriate training sessions and information briefings.
- Maintained ballot secrecy and confidentiality.
- Marked elector numbers and ballot paper numbers in corresponding registers.
- Ensured accurate vote counts by diligently following established procedures for ballot tabulation.
Education
High School Diploma -
Clarke Road Secondary School
London, Ontario06.2013
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Money handling
- Product knowledge
- Order preparation
- POS systems
- Dependability and reliability
- Team leadership
Timeline
Team Member
Tim Hortons
07.2019 - 01.2025
Bottle Sorter
The Beer Store
02.2019 - 04.2019
Poll Clerk
City of London Ontario
06.2018 - 06.2018
High School Diploma -
Clarke Road Secondary School
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