Nicholas Clainos
Head Of Department: ECommerce And Online
Kildare,KE
Summary
Dynamic eCommerce and business manager with 18 years of experience in online and retail management, specialising in product development, procurement, and digital marketing. Proven track record in leading cross-functional teams to drive business growth and improve operational efficiencies. Adept in building and managing relationships, with strong expertise in omni-channel strategy, eCommerce sales, and customer journey optimisation. Seeking to leverage the skills and experience developed, in the role for Head of eCommerce for Currys in the Republic of Ireland.
Overview
18
18
years of professional experience
Work History
Head of Online Department
Cellucity Ltd
01.2018 - Current
- Lead development and growth of Cellucity and related brands through online and omni-channel platforms, achieving exponential increase in online sales.
- Directed support team focused on delivering core online products and system developments within budget and deadlines, while providing guidance, mentorship and professional development.
- Monitored and reviewed business systems to reduce operating costs b and increase efficiencies in online and omni-channel operations.
- Developed relationships with local and international vendors, introducing multiple new products and services to market.
- Collaborated with sales, marketing, SEO, and management teams to launch successful marketing campaigns.
Insurance and Product Developer
Cellucity (Pty) Ltd
01.2015 - 01.2018
- Spearheaded development of Cellucity's online eCommerce division.
- Managed eCommerce operations, including system processes, supply chain management, and customer care.
- Created, developed and managed Cellucity's Mobile Device Insurance product with over 6000 active customers.
- Developed online self-service portal for insurance customers, improving user experience and regulatory compliance.
National Insurance Manager
Cellucity (Pty) Ltd
01.2011 - 01.2015
- Streamlined departmental operations, reducing operating costs and increasing profitability.
- Built and maintained B2B relationships, expanding Cellucity's business partner network and broker network.
- Recruited and trained the national sales team, enhancing sales performance.
- Developed alternative supply channels focusing on procurement cost reduction.
Regional Retail Manager
Cellucity (Pty) Ltd
01.2009 - 01.2010
- Directed 30 staff across 4 branches, consistently evaluating and mentoring branch managers and staff, in order to achieving regional sales targets.
- Developed regional marketing campaigns, leading to increase in regional sales.
- Improved regional procurement processes, negotiating exclusive discounts and terms with vendors.
- Negotiated lease agreements for store locations, securing favourable terms that supported regional financial success.
- Optimised staff scheduling practices, ensuring adequate coverage during peak shopping hours without increasing labor costs unnecessarily.
Retail Branch Manager
Cellucity (Pty) Ltd
01.2006 - 01.2008
- Managed the flagship Cellucity store and the new Vodacom Shop franchise store, overseeing 30 staff members.
- Achieved increase in sales growth through effective team management and customer service initiatives.
- Conducted recruitment and training, enhancing staff performance and retention.
- Streamlined branch operations for improved efficiency, managing staff schedules, inventory control, and budgeting.
Education
Bachelor of Commerce - Economics & Business Management
University of South Africa (UNISA)
South Africa 04.2001 -
High School Diploma -
Rondebosch Boys' High School
Cape Town 04.2001 -
Skills
eCommerce and Online Development : Online platform management, eCommerce strategy, site merchandising, SEO, digital marketing
Operations Management: Process optimization, budget management, project management
Business Development: Market analysis, competitive strategy, new product and service development
Omni-Channel Strategy: Integration of online and retail operations, omni-channel business model development
Leadership and Team Management: High-performing team leadership, cross-functional team collaboration, stakeholder engagement
eCommerce and Online Development: Online platform management, eCommerce strategy, site merchandising, SEO, digital marketing
Timeline
Head of Online Department
Cellucity Ltd
01.2018 - Current
Insurance and Product Developer
Cellucity (Pty) Ltd
01.2015 - 01.2018
National Insurance Manager
Cellucity (Pty) Ltd
01.2011 - 01.2015
Regional Retail Manager
Cellucity (Pty) Ltd
01.2009 - 01.2010
Retail Branch Manager
Cellucity (Pty) Ltd
01.2006 - 01.2008
Bachelor of Commerce - Economics & Business Management
University of South Africa (UNISA)
04.2001 -
High School Diploma -
Rondebosch Boys' High School
04.2001 -