Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Niamh Young

Dublin

Summary

Experienced Change and Project Management Professional with a proven track record in delivering IT transformation, stakeholder engagement, and operational improvements across public and private sectors. Skilled in leading cross-functional teams, managing strategic initiatives, and driving user adoption through effective communication and training. Strong background in social impact, campaign delivery, and client service within complex, fast-paced environments.

Overview

15
15
years of professional experience

Work History

Change Management Lead

Accenture
Dublin
09.2024 - Current
  • Led nationwide ICT change management initiatives to integrate new technologies across all sites within government agency.
  • Developed targeted training resources, including webinars and user guides, to ensure seamless transitions to new digital systems.
  • Analysed user feedback and system adoption rates to assess effectiveness of change programs.
  • Collaborated with cross-functional teams and stakeholders to promote a culture of continuous service improvement.
  • Planned and executed structured change management strategies aligned with public sector digital transformation objectives.
  • Conducted user research via surveys and focus groups to enhance ICT engagement and identify service improvement opportunities.
  • Delivered regular reports and strategic recommendations to senior leadership for informed decision-making on ICT initiatives.

Social Impact Lead

Corporate Social Responsibility
Dublin
01.2020 - 08.2024
  • Served as primary contact and relationship manager for over 15 charity partners in Ireland.
  • Enabled significant environmental and social impact for partners, benefiting over 50,000 community members since FY20.
  • Led initiatives to enhance staff participation in volunteering, resulting in twofold increase in employee engagement from FY22 to FY23.
  • Managed, motivated, and guided a team of three analysts to achieve strategic objectives.
  • Provided strategic counsel to partners, maximising the impact of their programs.
  • Organised and promoted employee engagement and volunteering initiatives within organisation.

Campaign Lead

Accenture
Dublin
05.2018 - 12.2019
  • Acted as campaign lead for a major central bank customer initiative, implementing a multi-channel engagement campaign.
  • Executed strategic communications, reaching over 3,000 customers and improving outreach effectiveness.
  • Engaged senior stakeholders to reinforce relationships and support campaign objectives.
  • Led workshops with business SMEs for thorough scope definition and design execution.
  • Performed data analysis to establish best practices for effective campaign management.
  • Ensured data privacy through rigorous quality assurance of customer information.
  • Supported all project delivery aspects and financial reporting for transparency.
  • Led closing activities of work streams, confirming completion of all tasks.

Fund Accounting Manager

HedgeServ
Dublin
11.2010 - 08.2017
  • Oversaw administration of fund accounting for a diverse client portfolio.
  • Delivered consistent, high-quality client service across all managed accounts.
  • Led and motivated a team of over 10 individuals to achieve performance goals.
  • Facilitated recruitment, training, and performance evaluations in fund accounting.
  • Managed client relationships and collaborated with internal service departments.
  • Contributed to establishment of a new office and onboarding of major clients in Dublin and Luxembourg.
  • Supported operational efficiencies in a global hedge fund administration environment.

Education

MSc - Corporate Strategy and People Management

National University of Ireland
Galway, Ireland
01.2010

Bachelor of Commerce -

National University of Ireland
Galway, Ireland
01.2009

Skills

  • Project management
  • Analytical capabilities
  • Relationship management
  • Stakeholder communication
  • People leadership skills
  • Organisational skills
  • Employee engagement
  • Workshop facilitation

References

References available upon request.

Timeline

Change Management Lead

Accenture
09.2024 - Current

Social Impact Lead

Corporate Social Responsibility
01.2020 - 08.2024

Campaign Lead

Accenture
05.2018 - 12.2019

Fund Accounting Manager

HedgeServ
11.2010 - 08.2017

MSc - Corporate Strategy and People Management

National University of Ireland

Bachelor of Commerce -

National University of Ireland

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Niamh Young