Niamh Young
Dublin
Summary
Experienced Change and Project Management Professional with a proven track record in delivering IT transformation, stakeholder engagement, and operational improvements across public and private sectors. Skilled in leading cross-functional teams, managing strategic initiatives, and driving user adoption through effective communication and training. Strong background in social impact, campaign delivery, and client service within complex, fast-paced environments.
Overview
15
15
years of professional experience
Work History
Change Management Lead
Accenture
Dublin
09.2024 - Current
- Led nationwide ICT change management initiatives to integrate new technologies across all sites within government agency.
- Developed targeted training resources, including webinars and user guides, to ensure seamless transitions to new digital systems.
- Analysed user feedback and system adoption rates to assess effectiveness of change programs.
- Collaborated with cross-functional teams and stakeholders to promote a culture of continuous service improvement.
- Planned and executed structured change management strategies aligned with public sector digital transformation objectives.
- Conducted user research via surveys and focus groups to enhance ICT engagement and identify service improvement opportunities.
- Delivered regular reports and strategic recommendations to senior leadership for informed decision-making on ICT initiatives.
Social Impact Lead
Corporate Social Responsibility
Dublin
01.2020 - 08.2024
- Served as primary contact and relationship manager for over 15 charity partners in Ireland.
- Enabled significant environmental and social impact for partners, benefiting over 50,000 community members since FY20.
- Led initiatives to enhance staff participation in volunteering, resulting in twofold increase in employee engagement from FY22 to FY23.
- Managed, motivated, and guided a team of three analysts to achieve strategic objectives.
- Provided strategic counsel to partners, maximising the impact of their programs.
- Organised and promoted employee engagement and volunteering initiatives within organisation.
Campaign Lead
Accenture
Dublin
05.2018 - 12.2019
- Acted as campaign lead for a major central bank customer initiative, implementing a multi-channel engagement campaign.
- Executed strategic communications, reaching over 3,000 customers and improving outreach effectiveness.
- Engaged senior stakeholders to reinforce relationships and support campaign objectives.
- Led workshops with business SMEs for thorough scope definition and design execution.
- Performed data analysis to establish best practices for effective campaign management.
- Ensured data privacy through rigorous quality assurance of customer information.
- Supported all project delivery aspects and financial reporting for transparency.
- Led closing activities of work streams, confirming completion of all tasks.
Fund Accounting Manager
HedgeServ
Dublin
11.2010 - 08.2017
- Oversaw administration of fund accounting for a diverse client portfolio.
- Delivered consistent, high-quality client service across all managed accounts.
- Led and motivated a team of over 10 individuals to achieve performance goals.
- Facilitated recruitment, training, and performance evaluations in fund accounting.
- Managed client relationships and collaborated with internal service departments.
- Contributed to establishment of a new office and onboarding of major clients in Dublin and Luxembourg.
- Supported operational efficiencies in a global hedge fund administration environment.
Education
MSc - Corporate Strategy and People Management
National University of Ireland
Galway, Ireland01.2010
Bachelor of Commerce -
National University of Ireland
Galway, Ireland01.2009
Skills
- Project management
- Analytical capabilities
- Relationship management
- Stakeholder communication
- People leadership skills
- Organisational skills
- Employee engagement
- Workshop facilitation
References
References available upon request.
Timeline
Change Management Lead
Accenture
09.2024 - Current
Social Impact Lead
Corporate Social Responsibility
01.2020 - 08.2024
Campaign Lead
Accenture
05.2018 - 12.2019
Fund Accounting Manager
HedgeServ
11.2010 - 08.2017
MSc - Corporate Strategy and People Management
National University of Ireland
Bachelor of Commerce -
National University of Ireland