Niamh Whelan
Carn
Summary
Organized Event Manager with 25+ years of experience overseeing and coordinating various events. Well-versed in booking small to large scale events, and negotiating terms and conditions. Adept in managing multiple projects while maintaining high client satisfaction and standards.
Overview
22
22
years of professional experience
Work History
Meeting & Events Manager
Castleknock Hotel
Dublin , Ireland
07.2022 - Current
- Meeting with potential clients to perform site inspections of facilities, meeting rooms, etc., through on-site one-on-ones and teams.
- Helped to rebuild the Events Team after Covid, from hiring, training, to mentoring.
- Overhauled documentation and administration templates.
- Preparing weekly reports, e.g. forecasting, sales performance.
- Maintaining and updating CRM systems.
- Managing an office of 6.
- Negotiating with clients, drawing up, and issuing contracts.
- Continuous updating of SOPs and training.
- Relationship management of key clients, e.g. MSD, John Sisk, Kellanova, and FAI.
- Close working relationship with Director of Sales and Marketing to ensure a high standard of service and generating and capitalising on all revenue channels.
Senior Meeting & Events Co-ordinator
Castleknock Hotel
Dublin , Ireland
08.2021 - 07.2022
Wedding Manager
Castleknock Hotel
Dublin, Ireland
08.2020 - 08.2021
- Overhauled documentation and administration templates.
- Continuous updating of all third-party sites - Preparing of weekly reports, e.g. Sales performance.
- Continuous updating of SOPs for Wedding Department.
- Brainstorming new ideas to improve standards, quality, and innovations.
- Maintaining and updating CRM System.
- Negotiating with wedding couples.
- Drawing up and issuing contracts.
Wedding & Events Manager
Palmerstown House Estate
Johnstown, Kildare
05.2019 - 05.2020
- Headhunted to fulfil role of Wedding & Events Manager
- Managed 160 events over 12-months - Handled 40+ daily customer queries
- Maintained and updated CRM system
- Relationship managed corporate clients e.g., BMW, Mercedes, Kerry Foods
- Achieved 90% customer satisfaction rating
- Introduced a new suite of performance reports
- Prepared weekly and monthly reports e.g., forecasting and sales performance
- Overhauled documentation and administration templates
- Introduced new wedding promotional package booking 7 weddings within a month
Wedding Manager
Westgrove Hotel
10.2018 - 05.2019
Conference & Banqueting Sales Manager
Cliff at Lyons
07.2018 - 10.2018
Wedding & Events Manager
Talbot Hotel Carlow
05.2008 - 07.2018
- Set up and managed a new function.
- Devised processes and SOPs.
- Managed 100+ customer queries each week
- Rolled out customer satisfaction surveys.
- Achieved an 80% customer satisfaction rating.
- Relationship-managed corporate clients, e.g., MSD, Chamber of Commerce.
- Achieved key performance metrics, never missing a sales target.
- Delivered significant growth (+400% wedding business, +100% conference business)
- Nominated for two high-profile industry awards.
- Collaborated with marketing to develop marketing collateral and promotional campaigns. Innovated the use of Groupon to market the venue, delivering 60 weddings.
Senior Conference & Banqueting Coordinator
Talbot Hotel Stillorgan
10.2004 - 05.2008
- Managed 70+ weddings per year and 500+ events annually.
- Handled 80+ daily customer queries.
- Introduced a new suite of performance reports.
- Prepared weekly and monthly reports, such as forecasting and sales performance.
- Overhauled documentation and administration templates.
- Managed and trained two junior staff.
- Was part of the team to implement and train on new PMS system.
- Updated SOPs with New PMS System.
Guest Relations Manager
Talbot Hotel Stillorgan
09.2002 - 10.2004
Skills
- High level of proficiency in MS Office (Word, Excel, PowerPoint)
- Booking systems (eg Hotsoft, & Opera)
- Proficient keyboard skills
- Proficient in Outlook
- Contract negotiations and administration
- Client meetings
Accomplishments
- Currently partaking in FBD Hotels Coaching Champions.
- Diploma in HR Administration
- Diploma in Travel & Tourism
- Train the Trainer
- Fitzpatrick Castle Hotel Management Trainee
References
All References available upon request.
Timeline
Meeting & Events Manager
Castleknock Hotel
07.2022 - Current
Senior Meeting & Events Co-ordinator
Castleknock Hotel
08.2021 - 07.2022
Wedding Manager
Castleknock Hotel
08.2020 - 08.2021
Wedding & Events Manager
Palmerstown House Estate
05.2019 - 05.2020
Wedding Manager
Westgrove Hotel
10.2018 - 05.2019
Conference & Banqueting Sales Manager
Cliff at Lyons
07.2018 - 10.2018
Wedding & Events Manager
Talbot Hotel Carlow
05.2008 - 07.2018
Senior Conference & Banqueting Coordinator
Talbot Hotel Stillorgan
10.2004 - 05.2008
Guest Relations Manager
Talbot Hotel Stillorgan
09.2002 - 10.2004
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