Niamh O’Malley
Dublin
Summary
Dynamic, flexible Executive Officer with a proven track record at the Department of Social Protection, adapting a communication style that values kindness, respect, and professionalism, and excelling in team leadership and process improvement. Adept at leveraging digital tools to enhance service delivery, effectively streamline organizational procedures and continuously ensuring policy compliance and quality standards. Strong communicator with a focus on customer service, effective information management and decision making, and ultimately fostering impactful change to society and the public service.
Overview
8
8
years of professional experience
Work History
Executive Officer
Department of Social Protection
Kings Inn St, Dublin
05.2025 - Current
- Team leadership, overseeing daily office operations and improving services.
- Implementing daily transaction reviews and management audit checks to ensure compliance with departmental standards and ethical conduct.
- Conducting warning reports to ensure accurate procedures and code of practice
- Deliver high-quality, customer-focused service in this public facing role.
- Leverage departmental software and drive efficient technological processes
Text Editor/Production Officer
Child Vision
01.2022 - 05.2025
- Production of educational resources in diverse formats for visually impaired students.
- Enabling equal access to education through uniquely tailored materials and promoting inclusivity.
- Utilisation of specialised, digital software for enhanced service delivery.
Sales Assistant
Penneys
08.2017 - 09.2022
- Customer Service Excellence
- Customer Support and Assistance
- Query Resolution
- Stock Management
- Till Transactional Operations
Education
Certificate - Unified English Braille (UEB)
Child Vision/INBAF
Dublin01.2024
1.1 Bachelor of Science (Hons) - Health and Society
DUBLIN CITY UNIVERSITY
Ireland01.2021
Leaving Certificate -
Maryfield College
Dublin06-2018
Skills
- Team Leadership
- Project Management
- Effective Decision-Making
- Digital Focus
- Governance and compliance
- Process Improvement
- Conflict Resolution
- Customer Service and Communication
- Data Analysis
- Agility and Adaptability
Training And Certificates
- People Management
- Customer Service
- Trauma Informed Practice
- Executive Officer Career Development Program
- Managing People and Performance in the Civil Service
- Roles and Responsibilities of Managers in Intreo Centres
- AI in the Public Service
- Health Literacy
- Unified English Braille
- Orientation and Mobility
- CVI – Cortical Vision Impairment
- Assistive Technology
- GDPR
- Visual Impairment and Inclusion
- HSELand Assisted Decision Making
- Communicating Effectively through Open Disclosure
- Diversity, Equality and Inclusion
- Be Disability Aware
Affiliations
- Distinction Certificate in Unified English Braille, accredited by INBAF.
- First Class Honours BSc (Hons), Dublin City University.
- Climbing Ben Nevis, Scotland
- Extensive international travel, developing strong organisational and logistical skills.
- 7th Female Finisher, 2023 Bergen Half Marathon (Maratonkarusellen).
- Bronze Gaisce Award, recognising personal development and community involvement.
- Silver medalist, U18 National Relay Race, Clonliffe Harriers
- Leaving Certificate 2018, achieving full honours across all honours subjects.
References
References available upon request.
Timeline
Executive Officer
Department of Social Protection
05.2025 - Current
Text Editor/Production Officer
Child Vision
01.2022 - 05.2025
Sales Assistant
Penneys
08.2017 - 09.2022
Certificate - Unified English Braille (UEB)
Child Vision/INBAF
1.1 Bachelor of Science (Hons) - Health and Society
DUBLIN CITY UNIVERSITY
Leaving Certificate -
Maryfield College