Niamh O’Malley

Dynamic, flexible Executive Officer with a proven track record at the Department of Social Protection, adapting a communication style that values kindness, respect, and professionalism, and excelling in team leadership and process improvement. Adept at leveraging digital tools to enhance service delivery, effectively streamline organizational procedures and continuously ensuring policy compliance and quality standards. Strong communicator with a focus on customer service, effective information management and decision making, and ultimately fostering impactful change to society and the public service.

• People Management
• Customer Service
• Trauma Informed Practice
• Executive Officer Career Development Program
• Managing People and Performance in the Civil Service
• Roles and Responsibilities of Managers in Intreo Centres
• AI in the Public Service
• Health Literacy
• Unified English Braille
• Orientation and Mobility
• CVI – Cortical Vision Impairment
• Assistive Technology
• GDPR
• Visual Impairment and Inclusion
• HSELand Assisted Decision Making
• Communicating Effectively through Open Disclosure
• Diversity, Equality and Inclusion
• Be Disability Aware

• Distinction Certificate in Unified English Braille, accredited by INBAF.
• First Class Honours BSc (Hons), Dublin City University.
• Climbing Ben Nevis, Scotland
• Extensive international travel, developing strong organisational and logistical skills.
• 7th Female Finisher, 2023 Bergen Half Marathon (Maratonkarusellen).
• Bronze Gaisce Award, recognising personal development and community involvement.
• Silver medalist, U18 National Relay Race, Clonliffe Harriers
• Leaving Certificate 2018, achieving full honours across all honours subjects.