Niamh McEniff
Ballybofey,Co. Donegal
Summary
Accomplished professional with expertise in customer engagement, requirements gathering, and agile methodologies. Proven track record in user story development, business process improvement, and stakeholder management. Strong communication skills, problem-solving abilities, and active listening contribute to effective leadership and commitment to excellence. Experienced in defect triage and public speaking with technical proficiency in Java, C, Ruby, and Gosu. Career goals include leveraging skills to drive innovation and continuous improvement within dynamic organisations, continuously improve my craft as a BA and help lead projects to success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Business Architect
Guidewire Software
Remote, Ireland
2024.11 - 2026.03
- Identified issues and supported analysis of information to deliver solutions that enhanced project outcomes.
- Created documentation for story cards to assist in aligning development with customer requirements.
- Modified story cards to improve documentation process and meet client specific needs
- Engaged with customers to determine needs and support improved service delivery.
- Developed communication processes within teams to aid in coordination and output via process flows for 3 amigos and defect lifecycle.
- Assisted the team by taking on additional tasks such as reviewing and creating test cases.
- Have heavily participated in interviewing and mentoring new BAs across Guidewire in different regions .Also created a BA interview document leveraged by other interviewers.
- Managed the BA learning network, including giving presentations in it myself and organising calls.
- Worked primarily on xEngage projects but have experience across CC and PC as well.
- Worked on a variety of projects in both EMEA and AMER, and on personal and commercial lines.
- Actively engaged in community efforts via GROW including giving talks and taking part in panel discussions for students in Dublin and Derry. Most recently took part in a panel discussion in Derry with Alchemy.
Senior Business Analyst
Guidewire Software
Remote, Ireland
2021.10 - 2024.11
GSC Consultant
Guidewire Software
Dublin, Ireland
2017.08 - 2021.10
Education
Bachelor of Science - Computer Science
University College Dublin
Dublin, Ireland 2013.09 - 2017.05
Skills
- Customer engagement
- Requirements gathering
- Agile methodologies
- Business process improvement
- Stakeholder management
- Mentoring junior staff
- Communication
- Problem-solving]
- Leadership
- Defect triage
- Public speaking
- Gosu
Languages
English
Native language
French
Intermediate
Spanish
Beginner
Affiliations
- Donegal GAA Season Ticket Holder
- Reading (Mostly Horror and Mystery)
- Bird watching
Accomplishments
- Won the True Grit Award at the Guidewire Elevate event in 2024.
- Won a special recognition award for my work as a class representative.
Certification
- Guidewire Certified Ace - PolicyCenter Business Analyst
- Guidewire Certified Ace - PolicyCenter Configuration
- Guidewire Certified Specialist - InsuranceSuite Integration
References
References available upon request.
Volunteering
- Have volunteered with the ISPCA through work
- Currently an Alone Befriending volunteer
Timeline
Business Architect
Guidewire Software
2024.11 - 2026.03
Senior Business Analyst
Guidewire Software
2021.10 - 2024.11
GSC Consultant
Guidewire Software
2017.08 - 2021.10
Bachelor of Science - Computer Science
University College Dublin
2013.09 - 2017.05